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Causes and Consequences of Workplace Mistreatment

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Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis

Part of the book series: SpringerBriefs in Psychology ((BRIEFSPSYCHOL,volume 8))

Abstract

This chapter considers the social context of incivility as a major force in perpetuating the quality of behavior within a worksetting. Both organizational policies and management practices influence the social climate of a workgroup. Leadership plays a critical role both in the symbolic value of leaders’ interactions with people within the organization as well as their actions in response to violations of civility norms. The extent to which civility or incivility dominates a workgroup’s culture has consequences for the wellbeing of employees and the organization’s productivity. The chapter concludes with a reflection on the multiple directions of causal influence in social networks.

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  1. Centre for Organizational Research and Development, Acadia University, Highland Avenue 24, Wolfville, B4P 1Y7, NS, Canada

    Michael Leiter

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  1. Michael Leiter
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Leiter, M. (2013). Causes and Consequences of Workplace Mistreatment. In: Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis. SpringerBriefs in Psychology, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5571-0_3

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