Forms of Workplace Mistreatment
- 1.2k Downloads
This chapter explores the definitions of various forms of workplace mistreatment, contrasting them with a definition of workplace incivility. The chapter considers conceptual models for understanding the causes, processes, and consequences of workplace mistreatment, indicating the potential contribution of the Risk Management Model. A section towards the end of the chapter reflects upon the first two propositions introduced in Chap. 1 regarding the importance of belonging as a motive and the human capacity to perceive and interpret their social world.
KeywordsEmotional Intelligence Turnover Intention Management Trust Psychological Aggression Abusive Supervision
- Advisory Board Company. (2009). Managing disruptive behaviors: Creating a healthy workplace culture. DC: Washington.Google Scholar
- Alderfer, C. P. (1972). Existence, relatedness, and growth; Human needs in organizational setting. New York: Free Press.Google Scholar
- Alkon, A. (2010). I see rude people. New York: McGraw-Hill.Google Scholar
- Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24, 452–471.Google Scholar
- Elias, N. (1982). The history of manners. New York: Pantheon.Google Scholar
- Hartman, E. (1996). Organizational ethics. Oxford: Oxford University Press.Google Scholar
- Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York: John Wiley.Google Scholar
- Hutchinson, M., Vickers, M., Jackson, D., & Wilkes, L. (2005). I’m gonna do what I wanna do: Organizational change as a legitimized vehicle for bullies. Health Care Manager, 30, 331–336.Google Scholar
- Keashly, L., & Jagatic, K. (2000, January). Workplace abuse and aggression. Paper presented at Workplace Bullying 2000: Redefining Harassment, Oakland, CA.Google Scholar
- Lakoff, R. (2006). Civility and its discontents: Or, getting in your face. In R Lakoff, & S. Ide (Eds.), Broadening the horizon of linguistic politeness (pp.23–43). Amsterdam/Philadelphia: John Benjamins.Google Scholar
- Leiter, M. P., Price, S. L., & Laschinger, H. K. S. (2010). Generational differences in distress, Attitudes and incivility among nurses. Journal of Nursing Management, 18, 970–980.Google Scholar
- Leslie, A. M. (1987). Pretense and representation: The origins of theory of mind. Psychological Review, 94, 412–426.Google Scholar
- Maqsood, T., Finegan, A. D., & Walker, D. H. T. (2004). Biases and heuristics in judgment and decision making: The dark side of tacit knowledge. Issues in Informing Science and Information Technology, 1, 295–301. Retrieved January 6, 2012, from http://articles.iisit.org/050maqso.pdf.
- Meltzoff, Am. N. (1995). Understanding the interactions of others: Re-enactment of intended acts by 18-month-old children. Developmental Psychology, 31, 838–850.Google Scholar
- Mills, S. (2012). Impoliteness in a cultural context. Journal of Pragmatics, online. http://teaching.shu.ac.uk.
- Morris, J. (1996). Democracy beguiled (pp. 24–35). Autumn: The Wilson Quarterly.Google Scholar
- Namie, G., & Namie, R. (2000). The bully at work: What you can do to stop the hurt and reclaim your dignity on the job. Naperville: Sourcebooks, Inc.Google Scholar
- Namie, G. (2007). The challenge of workplace bullying. Employee Relations Today, 34(2), 43–51.Google Scholar
- Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391–419.Google Scholar
- Niedhammer, I., David, S., Degioanni, S., et al. (2000). Workplace bullying and sleep disturbances: findings from a large scale cross-sectional survey in the French working population. Sleep, 32, 1211–1219.Google Scholar
- Pearson, C., & Porath, C. (2009). The Cost of Bad Behavior: how incivility is damaging your business and what to do about it. New York: Penguin.Google Scholar
- Schat, A. C. H., Frone, M. R., & Kelloway, E. K. (2006). Prevalence of workplace aggression in the US workforce: Findings from a national study. In E. K. Kelloway, J. Barling, & J. J. Hurrell Jr. (Eds.), Handbook of workplace violence (pp. 47–90). Thousand Oaks: Sage.Google Scholar
- Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356–367.PubMedCrossRefGoogle Scholar
- Taylor, S. E., & Fiske, S. T. (1975). Point of view and perceptions of causality. Journal of Personality and Social Psychology, 32, 439–445.Google Scholar
- This American Life (2010a). Last man standing. Retrieved February 14, 2012, from http://www.thisamericanlife.org/radio-archives/episode/421/last-man-standing.
- This American Life (2010b). Petty tyrant. Retrieved February 14, 2012, from http://www.thisamericanlife.org/radio-archives/episode/419/transcript.
- Truss, L. (2005). Talk to the hand: The utter bloody rudeness of everyday life (or six good reasons to stay home and bolt the door. London: Profile.Google Scholar
- Yamada, D. (2000). The phenomenon of workplace bullying and the need for status-blind hostile work environment protection’. Georgetown Law Journal, 88, 475–536.Google Scholar
- Zapf, D., Einarsen, S., Hoel, H., & Vartia, M. (2003). Empirical findings on bullying in the workplace. In S. Einarsen, H. Hoel, D. Zapf, & C. Cooper (Eds.), Bullying and emotional abuse in the workplace: International perspectives in research and practice (pp. 102–126). London: Taylor & Francis.Google Scholar