Advertisement

Forms of Workplace Mistreatment

Chapter
  • 1.2k Downloads
Part of the SpringerBriefs in Psychology book series (BRIEFSPSYCHOL, volume 8)

Abstract

This chapter explores the definitions of various forms of workplace mistreatment, contrasting them with a definition of workplace incivility. The chapter considers conceptual models for understanding the causes, processes, and consequences of workplace mistreatment, indicating the potential contribution of the Risk Management Model. A section towards the end of the chapter reflects upon the first two propositions introduced in  Chap. 1 regarding the importance of belonging as a motive and the human capacity to perceive and interpret their social world.

Keywords

Emotional Intelligence Turnover Intention Management Trust Psychological Aggression Abusive Supervision 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Advisory Board Company. (2009). Managing disruptive behaviors: Creating a healthy workplace culture. DC: Washington.Google Scholar
  2. Alderfer, C. P. (1972). Existence, relatedness, and growth; Human needs in organizational setting. New York: Free Press.Google Scholar
  3. Alkon, A. (2010). I see rude people. New York: McGraw-Hill.Google Scholar
  4. Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24, 452–471.Google Scholar
  5. Aquino, K., Grover, S. L., Bradfield, M., & Allen, D. G. (1999). The effects of negative affectivity, hierarchical status, and self-determination on workplace victimization. Academy of Management Journal, 42, 260–272.CrossRefGoogle Scholar
  6. Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717–741.PubMedCrossRefGoogle Scholar
  7. Aquino, K., Tripp, T. M., & Bies, R. J. (2001). How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace. Journal of Applied Psychology, 86, 52–59.PubMedCrossRefGoogle Scholar
  8. Bae, S. H., Mark, B., & Fried, B. (2010). Impact of nursing unit turnover on patient outcomes in hospitals. Journal of Nursing Scholarship, 42, 40–49.PubMedCrossRefGoogle Scholar
  9. Baron, R. A., Neuman, J. H., & Geddes, D. (1999). Social and personal determinants of workplace aggression: Evidence for the impact of perceived injustice and the type A behavior pattern. Aggressive Behavior, 25, 281–296.CrossRefGoogle Scholar
  10. Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117, 497–529.PubMedCrossRefGoogle Scholar
  11. Buss, D. M. (1991). Evolutionary personality psychology. Annual Review of Psychology, 42, 459–491.PubMedCrossRefGoogle Scholar
  12. Cacioppo, J. T., Hughes, M. E., Waite, L. J., Hawkley, L. C., & Thisted, R. A. (2006). Loneliness as a specific risk factor for depressive symptoms: Cross-sectional and longitudinal analyses. Psychology and Aging, 21, 140–151.PubMedCrossRefGoogle Scholar
  13. Cortina, L. M. (2008). Unseen injustice: Incivility as modern discrimination in organizations. Academy of Management Review, 33, 55–57.CrossRefGoogle Scholar
  14. Davies, M., Stankov, L., & Roberts, R. D. (1998). Emotional intelligence: In search of an elusive construct. Journal of Personality and Social Psychology, 75, 989–1015.PubMedCrossRefGoogle Scholar
  15. Duffy, M. K., Ganster, D. C., & Pagon, M. (2002). Social undermining in the workplace. Academy of Management Journal, 45, 331–351.CrossRefGoogle Scholar
  16. Eisenberg, N., Cumberland, A., & Spinrad, T. L. (1998). Parental socialization of emotion. Psychology Inquiry, 9, 241–273.CrossRefGoogle Scholar
  17. Elfenbein, H. A., & Ambady, N. (2002). Predicting workplace outcomes from the ability to eavesdrop on feelings. Journal of Applied Psychology, 87, 963–971.PubMedCrossRefGoogle Scholar
  18. Elfenbein, H. A., Foo, M. D., Mandal, M., Biswal, R., Eisenkraft, N., Lim, A., et al. (2010). Individual differences in the accuracy of expressing and perceiving nonverbal cues: New data on an old question. Journal of Research in Personality, 44, 199–206.CrossRefGoogle Scholar
  19. Elias, N. (1982). The history of manners. New York: Pantheon.Google Scholar
  20. Frith, U., & Frith, C. (2001). The biological basis of social interaction. Current Directions in Psychologic Science, 10, 151–155.CrossRefGoogle Scholar
  21. Gilin-Oore, D., LeBlanc, D., Day, A., Leiter, M. P., Laschinger, H. K. S., Price, S. L., Latimer, M. (2010). When respect deteriorates: Incivility as a moderator of the stressor-strain relationship among hospital workers. Journal of Nursing Management, 18, 878–888.PubMedCrossRefGoogle Scholar
  22. Halberstadt, A. G., Denham, S. A., & Dunsmore, J. C. (2001). Affective social competence. Social Development, 10, 79–119.CrossRefGoogle Scholar
  23. Hartman, E. (1996). Organizational ethics. Oxford: Oxford University Press.Google Scholar
  24. Hershcovis, M. S. (2011). Incivility, social undermining, bullying… oh my!: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499–519.CrossRefGoogle Scholar
  25. Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York: John Wiley.Google Scholar
  26. Hutchinson, M., Vickers, M., Jackson, D., & Wilkes, L. (2005). I’m gonna do what I wanna do: Organizational change as a legitimized vehicle for bullies. Health Care Manager, 30, 331–336.Google Scholar
  27. Keashly, L. (1998). Emotional abuse in the workplace: Conceptual and empirical issues. Journal of Emotional Abuse, 1, 85–117.CrossRefGoogle Scholar
  28. Keashly, L., & Jagatic, K. (2000, January). Workplace abuse and aggression. Paper presented at Workplace Bullying 2000: Redefining Harassment, Oakland, CA.Google Scholar
  29. Keashly, L., Hunter, S., & Harvey, S. (1997). Abusive interaction and role state stressors: Relative impact on student residence assistant stress and work attitudes. Work & Stress, 11, 175–185.CrossRefGoogle Scholar
  30. Lakoff, R. (2006). Civility and its discontents: Or, getting in your face. In R Lakoff, & S. Ide (Eds.), Broadening the horizon of linguistic politeness (pp.23–43). Amsterdam/Philadelphia: John Benjamins.Google Scholar
  31. Leiter, M. P. (1977). A study of reciprocity in preschool play groups. Child Development, 48, 1288–1295.CrossRefGoogle Scholar
  32. Leiter, M. P., Laschinger, H. K. S., Day, A., & Gilin-Oore, D. (2011). The impact of civility interventions on employee social behavior, distress, and attitudes. Journal of Applied Psychology, 96, 1258–1274.PubMedCrossRefGoogle Scholar
  33. Leiter, M. P., Price, S. L., & Laschinger, H. K. S. (2010). Generational differences in distress, Attitudes and incivility among nurses. Journal of Nursing Management, 18, 970–980.Google Scholar
  34. Leslie, A. M. (1987). Pretense and representation: The origins of theory of mind. Psychological Review, 94, 412–426.Google Scholar
  35. Leymann, H. (1990). Mobbing and psychological terror at workplaces. Violence and Victims, 5, 119–126.PubMedGoogle Scholar
  36. Maqsood, T., Finegan, A. D., & Walker, D. H. T. (2004). Biases and heuristics in judgment and decision making: The dark side of tacit knowledge. Issues in Informing Science and Information Technology, 1, 295–301. Retrieved January 6, 2012, from http://articles.iisit.org/050maqso.pdf.
  37. Meltzoff, Am. N. (1995). Understanding the interactions of others: Re-enactment of intended acts by 18-month-old children. Developmental Psychology, 31, 838–850.Google Scholar
  38. Mills, S. (2012). Impoliteness in a cultural context. Journal of Pragmatics, online. http://teaching.shu.ac.uk.
  39. Morand, D. A. (2003). Politeness and the clash of interaction orders in cross-cultural communication. Thunderbird International Business Review, 45, 521–540.CrossRefGoogle Scholar
  40. Morris, J. (1996). Democracy beguiled (pp. 24–35). Autumn: The Wilson Quarterly.Google Scholar
  41. Mundy, P. (2003). The neural basis of social impairments in autism: the role of the dorsal medial-frontal cortex and anterior cingulate system. Journal of Child Psychology and Psychiatry, 44, 793–809.PubMedCrossRefGoogle Scholar
  42. Namie, G., & Namie, R. (2000). The bully at work: What you can do to stop the hurt and reclaim your dignity on the job. Naperville: Sourcebooks, Inc.Google Scholar
  43. Namie, G. (2007). The challenge of workplace bullying. Employee Relations Today, 34(2), 43–51.Google Scholar
  44. Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391–419.Google Scholar
  45. Niedhammer, I., David, S., Degioanni, S., et al. (2000). Workplace bullying and sleep disturbances: findings from a large scale cross-sectional survey in the French working population. Sleep, 32, 1211–1219.Google Scholar
  46. Osatuke, K., Mohr, D., Ward, C., Moore, S. C., Dyrenforth, S., & Belton, L. (2009). Civility, respect, engagement in the workforce (CREW): Nationwide organization development intervention at Veterans Health Administration. Journal of Applied Behavioral Science, 45, 384–410.CrossRefGoogle Scholar
  47. Pearson, C., & Porath, C. (2009). The Cost of Bad Behavior: how incivility is damaging your business and what to do about it. New York: Penguin.Google Scholar
  48. Porter, S., & ten Brinke, L. (2008). Reading between the lies: Identifying concealed and falsified emotions in universal facial expressions. Psychological Science, 19, 508–514.PubMedCrossRefGoogle Scholar
  49. Rayner, C. (1997). The incidence of workplace bullying. Journal of Community & Applied Social Psychology, 7, 199–208.CrossRefGoogle Scholar
  50. Riggio, R. E. (1986). Assessment of basic social skills. Journal of Personality and Social Psychology, 51, 649–660.CrossRefGoogle Scholar
  51. Schat, A. C. H., Frone, M. R., & Kelloway, E. K. (2006). Prevalence of workplace aggression in the US workforce: Findings from a national study. In E. K. Kelloway, J. Barling, & J. J. Hurrell Jr. (Eds.), Handbook of workplace violence (pp. 47–90). Thousand Oaks: Sage.Google Scholar
  52. Shields, M. A., & Ward, M. (2001). Improving nurse retention in the National Health Service in England: The impact of job satisfaction on intention to quit. Journal of Health Economics, 20, 677–701.PubMedCrossRefGoogle Scholar
  53. Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356–367.PubMedCrossRefGoogle Scholar
  54. Taylor, S. E., & Fiske, S. T. (1975). Point of view and perceptions of causality. Journal of Personality and Social Psychology, 32, 439–445.Google Scholar
  55. Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178–190.CrossRefGoogle Scholar
  56. This American Life (2010a). Last man standing. Retrieved February 14, 2012, from http://www.thisamericanlife.org/radio-archives/episode/421/last-man-standing.
  57. This American Life (2010b). Petty tyrant. Retrieved February 14, 2012, from http://www.thisamericanlife.org/radio-archives/episode/419/transcript.
  58. Truss, L. (2005). Talk to the hand: The utter bloody rudeness of everyday life (or six good reasons to stay home and bolt the door. London: Profile.Google Scholar
  59. Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185, 1124–1131.PubMedCrossRefGoogle Scholar
  60. Yamada, D. (2000). The phenomenon of workplace bullying and the need for status-blind hostile work environment protection’. Georgetown Law Journal, 88, 475–536.Google Scholar
  61. Zapf, D., Einarsen, S., Hoel, H., & Vartia, M. (2003). Empirical findings on bullying in the workplace. In S. Einarsen, H. Hoel, D. Zapf, & C. Cooper (Eds.), Bullying and emotional abuse in the workplace: International perspectives in research and practice (pp. 102–126). London: Taylor & Francis.Google Scholar

Copyright information

© The Author(s) 2013

Authors and Affiliations

  1. 1.Centre for Organizational Research and DevelopmentAcadia UniversityWolfvilleCanada

Personalised recommendations