Advertisement

The Current Crisis

Chapter
  • 1.1k Downloads
Part of the SpringerBriefs in Psychology book series (BRIEFSPSYCHOL, volume 8)

Abstract

Workplace mistreatment has emerged as a compelling social concern at the beginning of the twenty-first century. A Risk Management Model provides a context for understanding the roots of workplace incivility, the extent of its emotional impact, and its downstream consequences. The chapter introduces the model that focuses on people within the context of a social environment, the climate of which has momentum for remaining constant over time. The model leads to propositions for designing interventions to improve the quality of worklife. This chapter provides an overview of the book, introducing constructs that will be explored in greater depth in subsequent chapters.

Keywords

Workplace Incivility Risk Management Model Workplace Mistreatment Rudeness Worklist 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24, 452–471.Google Scholar
  2. Argyris, C., & Schön, D. A. (1974). Theory in practice, increasing professional effectiveness. San Francisco: Jossey-Bass.Google Scholar
  3. Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. The Academy of Management Review, 14, 20–39.Google Scholar
  4. Barclay, L. J., Skarlicki, D. P., & Pugh, S. D. (2005). Exploring the role of emotions in injustice perceptions and retaliation. Journal of Applied Psychology, 90, 629–643.PubMedCrossRefGoogle Scholar
  5. Bies, R. J. (2001). Interactional (in)justice: The sacred and the profane. In J. Greenberg & R. Cropanzano (Eds.), Advances in organizational justice (pp. 89–118). Stanford: Stanford University Press.Google Scholar
  6. Bies, R. J., & Shapiro, D. L. (1987). Interactional fairness judgments: The influence of causal accounts. Social Justice Research, 1, 199–218.CrossRefGoogle Scholar
  7. Chefetz, R. A. (1997). Special case transferences and counter transferences in the treatment of dissociative disorders. Dissociation, 10(4), 255–265.Google Scholar
  8. Coplan, A. (2011). Will the real empathy please stand up? A case for a narrow conceptualization. The Southern Journal of Philosophy, 49, 40–65.CrossRefGoogle Scholar
  9. Davies, S. (2011). Infectious music: Music-listener emotional contagion. In P. Goldie & A. Coplan (Eds.), Empathy: Philosophical and psychological perspectives. Oxford: Oxford University Press.Google Scholar
  10. Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499–512.PubMedCrossRefGoogle Scholar
  11. Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44, 350–383.CrossRefGoogle Scholar
  12. Goldie, P. (2002). The emotions: A philosophical exploration. Oxford: Oxford University Press.CrossRefGoogle Scholar
  13. Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1994). Emotional contagion: Studies in emotion and social interaction. Cambridge: Cambridge University Press.Google Scholar
  14. Laschinger, H. K. S., & Finegan, J. E. (2005). Using empowerment to build trust and respect in the workplace: A strategy for addressing the nursing shortage. Nursing Economics, 23, 6–13.PubMedGoogle Scholar
  15. Leiter, M. P. (2011, November). Distinct implications of career evaluations across generations: Implications of workplace civility. Presentation at the Conference: Age Cohorts in the Workforce. Trento, Italy.Google Scholar
  16. Leiter, M. P., & Maslach, C. (2004). Areas of worklife: A structured approach to organizational predictors of job burnout. In P. Perrewé & D. C. Ganster (Eds.), Research in occupational stress and well-being. Emotional and physiological processes and positive intervention strategies (Vol. 3, pp. 91–134). Oxford: JAI Press/Elsevier.Google Scholar
  17. Logel, C., Walton, G. M., Spencer, S. J., Iserman, E. C., von Hippel, W., & Bell, A. (2009). Interacting with sexist men triggers social identity threat among female engineers. Journal of Personality and Social Psychology, 96, 1089–1103.PubMedCrossRefGoogle Scholar
  18. Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach burnout inventory manual (3rd ed.). Palo Alto: Consulting Psychologists Press.Google Scholar
  19. Maslach, C., & Leiter, M. P. (1997). The truth about burnout. San Francisco: Jossey Bass.Google Scholar
  20. Murakami, H. (1998). The wind-up bird chronicle. New York: Vintage.Google Scholar
  21. Pearson, C., Andersson, L., & Porath, C. (2005). Workplace incivility. In S. Fox & P. E. Spector (Eds.), Counterproductive work behavior: Investigations of actors and targets. Washington: American Psychological Association.Google Scholar
  22. Singer, T. (2006). The neuronal basis and ontogeny of empathy and mind reading: Review of literature and implications for future research. Neuroscience and Biobehavioral Reviews, 30, 855–863.PubMedCrossRefGoogle Scholar
  23. Singer, T., & Lamm, C. (2009). The social neuroscience of empathy. Annals of the New York Academy of Science, 1156, 81–89.CrossRefGoogle Scholar
  24. Taffler, R. J., & Tuckett, D. A. (2010). Emotional finance: The role of the unconscious in financial decisions. In H. K. Baker & J. R. Nofsinger (Eds.), Behavioral finance: Investors, corporations, and markets (pp. 95–114). New York: Wiley.Google Scholar
  25. Tajfel, H. (1974). Social identity and intergroup behavior. Social Science Information/sur les sciences sociales, 13, 65–93.CrossRefGoogle Scholar

Copyright information

© The Author(s) 2013

Authors and Affiliations

  1. 1.Centre for Organizational Research and DevelopmentAcadia UniversityWolfvilleCanada

Personalised recommendations