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The Acquisition of Knowledge and Skills for Taskwork and Teamwork to Control Complex Technical Systems pp 11–47Cite as

Controlling Complex Technical Systems: The Control Room Operator’s Tasks in Process Industries

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Abstract

This chapter addresses the control room operator’s task and the issue of ‘what control room operators control’. A definition of the term complex technical system is provided, followed by an introduction and definition of the constituents of a complex system such as interconnectivity, dynamic effects, non-transparency and crew coordination affordances. In order to understand crew coordination complexity, plant operation team roles are explained. A list of operators’ tasks is provided, as well as differences between process industries batch/mix and process/flow industries relevant for understanding the operator’s control tasks. The constituent characteristics of a complex task are introduced. Finally, a distinction is made between routine and non-routine tasks as well as between normal and abnormal situations as relevant work conditions and context factors to be considered in training design.

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    Annette Kluge

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Kluge, A. (2014). Controlling Complex Technical Systems: The Control Room Operator’s Tasks in Process Industries. In: The Acquisition of Knowledge and Skills for Taskwork and Teamwork to Control Complex Technical Systems. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5049-4_2

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