Skip to main content

Positive Professional Relationships

  • Chapter
  • First Online:
Positive Relationships

Abstract

This chapter focuses on collaborative partnerships with an emphasis on the role of the professional helper in promoting positive outcomes. It initially addresses the generic relationship that a professional or artisan may have with their client and then goes on to discuss ways of working as a psychologist and the evidence for effective practice. Consultation as a model of interaction, the contributing factors for successful psychological support and solutionAQ: All occurrences of “solution focused thinking/approach” were changed to “solution-focused thinking/approach.” Please check if appropriate.-focused thinking will be used to illustrate how theoretical knowledge and practice can be used to create positive and effective professional relationships in multiple contexts.

Elizabeth Gillies is a UK Educational Psychologist who has lived and worked in the UK, America, Japan and Australia. She currently has a private practice in Tokyo, working in international schools and as a consultant for an Employee Assistance Programme. She is the Vice President of International Mental Health Professionals in Japan.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Ajmal, Y., & Rees, I. (Eds.). (2001). Solutions in schools. London: BT Press.

    Google Scholar 

  • Brown, D., Pryzwansky, W. B., & Schulte, A. C. (2010). Psychological consultation and collaboration: Introduction to theory and practice (7th ed.). New York: Merrill.

    Google Scholar 

  • Collins, J. (2001). Good to great: Why some companies make the leap … and others Don’t. New York: Harper Business.

    Google Scholar 

  • Corey, M. S., & Corey, G. (2006). Becoming a helper (5th ed.). Belmont: Brooks Cole.

    Google Scholar 

  • Covey, S. (1989). The seven habits of highly effective people. New York: Simon and Schuster.

    Google Scholar 

  • de Jong, P., & Berg, I. K. (2001). Co-constructing with mandated clients. Social Work, 46(4), 361–375.

    PubMed  Google Scholar 

  • Dougherty, A. M. (1995). Consultation: Practice and perspectives in school and community settings (2nd ed.). Pacific Gove: Brooks/Cole.

    Google Scholar 

  • Duncan, B. L., Miller, S. D., Sparks, J. A., Claud, D. A., Reynolds, L. R., Brown, J., & Johnson, L. D. (2003). The session rating scale: Preliminary psychometric properties of a ‘working’ alliance measure. Journal of Brief Therapy, 3(1), 3–12.

    Google Scholar 

  • Duncan, B. L., Miller, S. D., & Sparks, J. A. (2004). The heroic client: A revolutionary way to improve effectiveness through client-directed, outcome-informed therapy. San Francisco: Jossey-Bass.

    Google Scholar 

  • Durrant, M. (1995). Creative strategies for school problems. New York: Norton.

    Google Scholar 

  • Dutton, J. E., & Heaphy, E. (2003). The power of high-quality connections. In K. S. Cameron, J. E. Dutton, & R. E. Quinn (Eds.), Positive organizational scholarship: High quality connections 27 foundations of a new discipline (pp. 263–278). San Francisco: Berrett-Koehler.

    Google Scholar 

  • Egan, G. (2002). The skilled helper. Belmont: Brooks/Cole.

    Google Scholar 

  • Elwyn, G., Edwards, A., Eccles, M., & Rovner, D. (2009). Decision analysis in patient care. The Lancet, 358(9281), 571–574.

    Article  Google Scholar 

  • Fuertes, J. N., Boylan, L. S., & Fontanella, J. A. (2009). Behavioral indices in medical care outcome: The working alliance, adherence, and related factors. Journal of General Internal Medicine, 21(1), 80–85.

    Article  Google Scholar 

  • Goleman, D. (2000). Working with emotional intelligence. New York: Bantam.

    Google Scholar 

  • Goleman, D. (2006). Social intelligence. The new science of human relationships. New York: Bantam.

    Google Scholar 

  • Greene, J., & Grant, A. M. (2006). Solution focused coaching: Managing people in a complex world. Harlow: Pearson Education.

    Google Scholar 

  • Institute of Education. (1998). Developing consultation. A workshop for Educational Psychologists organised by EP Consultation Group from various LEAs.

    Google Scholar 

  • Iveson, C. (2005). Teaching the difficult craft of not knowing. Solution News. Bulletin of the United Kingdom Association for Solution Focused Practice, 1(3), 3–5.

    Google Scholar 

  • Kanter, R. M. (1994, July –August). Collaborative advantage: The art of alliances. Harvard Business Review, 72, 96–108.

    Google Scholar 

  • Kelly, S. D., Bickman, L., & Norwood, E. (2010). Evidence-based treatments and common factors in youth psychotherapy. In B. L. Duncan, S. D. Miller, B. E. Wampold, & M. A. Hubble (Eds.), The heart and soul of change. Delivering what works in therapy (2nd ed.). Washington, DC: American Psychological Association.

    Google Scholar 

  • Kennedy, K., Frederickson, N., & Monsen, J. (2008). Do educational psychologists ‘walk the talk’ when consulting? Educational Psychology in Practice, 24(3), 169–187.

    Article  Google Scholar 

  • Kerslake, H., & Roller, J. (2000). The development of ‘scripts’ in the practice of consultation. Educational Psychology in Practice, 16(1), 25–30.

    Article  Google Scholar 

  • Korman H. (2004). The common project. Accessed November 29, 2010, from http://www.sikt.nu/Articl_and_book/Creating%20a%20common%20project.PDF

  • Kottler, J. A., & Shepard, D. S. (2008). Introduction to counseling. Voices from the field (6th ed.). Belmont: Brooks/Cole.

    Google Scholar 

  • Lambert, M. J. (1992). Implications of outcome research for psychotherapy integration. In J. C. Norcross & M. R. Goldfried (Eds.), Handbook of psychotherapy integration. New York: Basic Books.

    Google Scholar 

  • Lambert, M. J. (2010). Yes it is time for clinicians to routinely monitor treatment outcome. In B. L. Duncan, S. D. Miller, B. E. Wampold, & M. A. Hubble (Eds.), The heart and soul of change. Delivering what works in therapy (2nd ed.). Washington, DC: American Psychological Association.

    Google Scholar 

  • Leadbetter, J. (2006). Investigating and conceptualizing the notion of consultation to facilitate multi-agency work. Educational Psychology in Practice, 22(1), 19–31.

    Article  Google Scholar 

  • Macklin, R. (1999). Against relativism: Cultural diversity and the search for ethics. Oxford: Oxford University Press.

    Google Scholar 

  • Maidment, J. (2006, January–March). The quiet remedy: A dialogue on reshaping professional relationships. Families in Society, 87, 1.

    Google Scholar 

  • McAllister, M. (Ed.). (2010). Solution focused nursing: Rethinking practice. Basingstoke: Palgrave Macmillan.

    Google Scholar 

  • McMullan, M. (2006). Patients using the internet to obtain health information: How this affects the patient-health professional relationship. Patient Education and Counseling, 63(1), 24–28.

    Article  PubMed  Google Scholar 

  • Miller, S. D., Duncan, B. L., Sorrell, R., & Brown, G. S. (2005). The partners for change outcome management system. Journal of Clinical Psychology: In Session, 61, 199–208.

    PubMed  Google Scholar 

  • Miller, S. D., Hubble, M., & Duncan, B. (2007, November/December). Supershrinks. Who are they? What can we learn from them? Supershrinks. Psychotherapy Networker, 31(6), 26–35, 56.

    Google Scholar 

  • Murphy, J. (2000, September 14–15). Solution focused intervention for school problems. Cardiff Conference

    Google Scholar 

  • Norcross, J. C. (2010). The therapeutic relationship. In B. L. Duncan, S. D. Miller, B. E. Wampold, & M. A. Hubble (Eds.), The heart and soul of change. Delivering what works in therapy (2nd ed.). Washington, DC: American Psychological Association.

    Google Scholar 

  • O’Hanlon, B. (1999). Do one thing different. New York: William Morrow and Company.

    Google Scholar 

  • Orlinsky, D. E. (2010). Foreword. In B. L. Duncan, S. D. Miller, B. E. Wampold, & M. A. Hubble (Eds.), The heart and soul of change. Delivering what works in therapy (2nd ed.). Washington, DC: American Psychological Association.

    Google Scholar 

  • Osterberg, L., & Blaschke, T. (2005). Adherence to medication. The New England Journal of Medicine, 2005(353), 487–497.

    Article  Google Scholar 

  • Parsons, R. D. (2009). Thinking and acting like a solution-focused school counselor. Thousand Oaks: Corwin.

    Google Scholar 

  • Rees, I. (2001). Solution world. In Y. Ajmal & I. Rees (Eds.), Solutions in schools. London: BT Press.

    Google Scholar 

  • Reynolds, W. J. (2008). Do nurses and other professional helpers normally display much empathy? Journal of Advanced Nursing, 31(1), 226–234.

    Article  Google Scholar 

  • Robinson, K., & Aronica, L. (2009). The element: How finding your passion changes everything. New York: Viking Penguin.

    Google Scholar 

  • Rogers, C. (1980). A way of being. Boston: Houghton Mifflin.

    Google Scholar 

  • Saxton, G. D. (2004). The rise of participatory society: Challenges for public administration. PA Times, 27(11), 4–5.

    Google Scholar 

  • Schehrer, S., & Sexton, S. (2010). Involving users in commissioning local services. York: Joseph Rowntree Foundation.

    Google Scholar 

  • Seligman, M. E. P., & Csikszentmihalyi, M. (2000). Positive psychology: An introduction. American Psychologist, 55(1), 5–14.

    Article  PubMed  Google Scholar 

  • Seybold, P. B., Marshak, R. T., & Lewis, J. M. (2001). The customer revolution. New York: Crown Business.

    Book  Google Scholar 

  • Sharry, J., Madden, B., Darmody, M., & Miller, S. D. (2001). Giving our clients the break. Applications of client-directed, outcome-informed clinical work. Journal of Systemic Therapies, 20(3), 68–76.

    Article  Google Scholar 

  • Sheppard, M. (2001). The design and development of an instrument for assessing the quality of partnership between mother and social worker in child and family care. Child and Family Social Work, 6(1), 31–46.

    Article  Google Scholar 

  • Sherman, L. W., & Strang, H. (2007). Restorative justice: The evidence. London: Esmee Fairbank Foundation, The Smith Institute.

    Google Scholar 

  • Stephenson, M., & Johal-Smith, H. (2001). Discovering the expert. In Y. Ajmal & I. Rees (Eds.), Solutions in schools. London: BT Press.

    Google Scholar 

  • Timmins, P., Bham, M. S., McFadyen, J., & Ward, J. J. A. (2006). Teachers and consultation: Applying research and development in organizations. Educational Psychology in Practice, 22(4), 305–320. doi:10.1080/02667360600999419.

    Article  Google Scholar 

  • Wagner, P. (1995). School consultation: A handbook for practicing educational psychologists. London: Kensington and Chelsea EPCS.

    Google Scholar 

  • Wagner, P. (2000). Consultation: Developing a comprehensive approach to service delivery. Educational Psychology in Practice, 16(1), 9–18.

    Article  Google Scholar 

  • Wagner, P. (2008). Consultation as a framework for practice. In B. Kelly, L. Woolfson, & J. Boyle (Eds.), Frameworks for practice in educational psychology: A textbook for trainees and practitioners (chapter 7). London: Jessica Kingsley Publishers.

    Google Scholar 

  • Wagner, P., & Gillies, E. (2001). Consultation: A solution-focused approach. In Y. Ajmal & I. Rees (Eds.), Solutions in schools. London: BT Press.

    Google Scholar 

  • Walter, J. L., & Peller, J. E. (1992). Becoming solution focused in brief therapy. Levittown: Brunner/Mazel.

    Google Scholar 

  • Watkins, C. (2000). Introduction to the articles on consultation. Educational Psychology in Practice, 16(1).

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Elizabeth Gillies .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer Netherlands

About this chapter

Cite this chapter

Gillies, E. (2012). Positive Professional Relationships. In: Roffey, S. (eds) Positive Relationships. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-2147-0_11

Download citation

Publish with us

Policies and ethics