Abstract
As enterprise IT departments increasingly delegate their functionalities to Cloud providers, the business relationship between consumers and providers, as well as service quality management , emerges as a new challenge for enterprises. Due to the dynamic nature of Cloud services, maintaining a satisfactory level of QoS becomes a necessary mission for these enterprises to enforce their business operations. From a provider’s perspective, the Cloud forces SPs to speed up their business integrations with other providers and demands dynamic collaborations with CoI members. Such requirements add complexity to the already complicated business operations and introduce uncertainty to the supplier-consumer relationship. Additionally, numerous other factors such as information assurance and cross-domain operations lay another dimension upon the Cloud landscape and warrant a thorough and protective means of service management. Stacks of traditional management systems are no longer sufficient to meet the needs.
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Chang, W.Y., Abu-Amara, H., Sanford, J.F. (2011). Cross-Domain Policy-Based Management1,3 . In: Transforming Enterprise Cloud Services. Springer, Dordrecht. https://doi.org/10.1007/978-90-481-9846-7_6
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