Abstract
The visitor is, first of all, a human being. It sounds obvious but we can’t forget this little fact especially when referring to the different types of visitors. Visitor needs often merge with the rights of the people. This should be considered in the relationship between the science centre staff and visitors. Human beings are so different from one other that we can not overlook those personal needs that must be recognized and satisfied. We must not forget that a visitor has the right to be satisfied and the science centre staff must be able to recognize the most important needs of each visitor.
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© 2013 Springer-Verlag Italia
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De Matteis, F. (2013). Lesson 9: Visitor Needs. In: Bruyas, AM., Riccio, M. (eds) Science Centres and Science Events. Springer, Milano. https://doi.org/10.1007/978-88-470-2556-1_15
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DOI: https://doi.org/10.1007/978-88-470-2556-1_15
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Publisher Name: Springer, Milano
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Online ISBN: 978-88-470-2556-1
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