In the previous chapters Lean Organization has been described as a system that should be applied to the whole organization. Manufacturing companies that strive to implement Lean, or similar systems like Six Sigma or TQM, tend to start working on processes in manufacturing because these seem to hide a lot of waste. If WIP is equal to half of turnover within the productive process, there is certainly a problem linked to turnover calculation; in this case, problems concerning slow customer service are considered less urgent. These problems may not be urgent but they certainly must not be forgotten. A company does not have unlimited resources and inevitably priorities must be set.
KeywordsLead Time Service Industry Service Process Sale Representative Service Flow
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