Abstract
Health care delivery has a dramatic impact on the quality of life of every community. Hence, in the past years in many countries, a great effort has been spent in order to rationalize the management of limited resources, such as operating rooms, ambulances or workforce. Nevertheless, to the best of our knowledge, the idea of using demand for driving the workforce optimization process has received little attention in the literature. In this work we address the problem of managing workforce taking into account forecasted demand. We focus on the management of the operators working at the Operations Center of the Emergency Medical Service of Milano, Italy, for which a huge amount of accurate data is available.
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Acknowledgements
Bernardetta Addis, Roberto Aringhieri and Andrea Grosso acknowledge support from the Italian Ministry of Education, University and Research (MIUR), under the grant n. RBFR08IKSB, “Firb - Futuro in Ricerca 2008”. The authors wish to thank Andrea Pagliosa and Rodolfo Bonora of Milano EMS.
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Addis, B., Aringhieri, R., Carello, G., Grosso, A., Maffioli, F. (2012). Workforce management based on forecasted demand. In: Tànfani, E., Testi, A. (eds) Advanced Decision Making Methods Applied to Health Care. International Series in Operations Research & Management Science, vol 173. Springer, Milano. https://doi.org/10.1007/978-88-470-2321-5_1
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DOI: https://doi.org/10.1007/978-88-470-2321-5_1
Publisher Name: Springer, Milano
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