Abstract
The background and evolution of Knowledge Management have been delineated in this chapter. The entire gamut of Knowledge Management from envisioning to evaluation finds a place in this chapter. Besides providing the theoretical aspects and various theories of Knowledge Management, the principles of Knowledge Management also find a place here. The salient definitions of Knowledge Management have been provided and a commentary has also been given. Knowledge Management models and processes involved in it have been given. A brief mentioning of learning organization and taxonomy of knowledge is a part of this chapter. Since human resource management literature has taken Knowledge Management under its fold, the human resource management and other organizational and social aspects have been pinpointed and their relevance in Knowledge Management has been carried out. Though the information and communication technologies have been branded as Enablers, an attempt has been made to trace the Knowledge Management Systems related to ICT. As any background to Knowledge Management will entail the evaluation and audit, these also find a place in this chapter.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Aaron, J.H.: Epistemology and knowledge management. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management, pp. 167–169. Idea Group Inc. PA, USA (2006)
About.com: http://compnetworking.about.com/od/filetransferprotocol/intranets_and_Extranets.htm (2013). Accessed 04 Jan 2013
Akoumianakis, D.: Practice-oriented toolkits for virtual communities of practice. J. Enterp. Inf. Manage. 22(3), 317–345 (2009)
Alavi, M., Liendener, D.: Knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q. 25(1), 107–136 (2001)
Alavi, M., Liender, D.E.: Knowledge management systems; issues, challenges and benefits. In: Barnes, S. (ed.) Knowledge Management System: Theory and Practice. Thomson Asia Pvt. Ltd., Singapore (2002)
Al-Hawamadeh, S.: Knowledge management: cultivating knowledge professionals. Chandos Publishing, Oxford (2005)
Ali, I., Warne, L., Pascoe, C.: Learning in Organisations. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management, Idea Group Reference, Hershay, London, Melbourne, Singapore (2006)
Allameh, S.M., et al.: Examining the impact of KM enablers on knowledge management processes. In: Procedia Computer Science, vol. 3. www.elsevier.com/locate/procedia (2011). Accessed 21 July 2012
Antonelli, C., Teubal, M.: Venture capitalism as a mechanism for knowledge governance. In: Viale, R., Etzkowitz, H.: (eds.) The Capitalization of Knowledge. Edward Elgar, Cheltenham, U.K. Northampton, M.A., USA (2010)
Armstrong, M.: A Handbook of Human Resource Management Practice. Kogan Page, London and Philadelphia (2006)
Armstrong, M.: Armstrong’s Handbook of Strategic Human Resource Management. Kogan Page, London, Philadelphia, P.A. (2008)
Asian Development Bank: Disseminating Knowledge Products (2009). google.com. Accessed 27 July 2012
Asian Productivity Organisation: Knowledge Management: Participants Guide, Asian Productivity Organisation accessed through PROQUEST on 1.5.2012 by using ‘taxonomy of knowledge’ as the keyword for reaching data online (2012)
Aungus, J.: Knowledge Management: Great Concept… But What Is It? in Information Week. http://www.informationweek.com/673/730olkno.htm (2010). Accessed 21 Oct 2010
Awad, E.M., Ghaziri, H.: Knowledge Management, p. 26. Dorling Kindersley (India) Pvt. Ltd., Delhi (2007)
Baloh, P., Desouza, K.C., Paquette, S.: The concept of knowledge. In: Desouza, K.C., Paquette, S. (eds.) Knowledge Management: An Introduction. Facet Publishing, 7, Ridgmount Street, London (2011)
Baron, A., Armstrong, M.: Human Capital Management. Kogan Page, London and Philadelphia (2007)
Baskerville, R., Dulipovici, A.: The theoretical formulation of knowledge management. Knowl. Manage. Res. Pract. 4(2) (2006)
Bate, S.: Strategies for Cultural Change. Butterworth-Heinemann, London (1995)
Benbya, H.: Knowledge Management, pp. 13–14. Chandos Publishing, Oxford England (2008)
Benbya, H., et al.: Corporate portal a tool for knowledge management synchronisation. Int. J. Inf. Manage. (24) (2004). www.sciencedirect.com
Brelade, S., Harman, C.: A Practical Guide to Knowledge Management, p. 5. Viva Books Private Limited, New Delhi (2006)
Brown, D.: Reward Stragies: From Intent to Impact. CIPD, London (2001)
Bukowitz, W.R., Williams, R.L.: The Knowledge Management Fieldbook, p. 2. Pearson Education Ltd., Great Britain (1999)
Bures, V.: Methodology of knowledge management implementation. Paper presented in international conference on multimedia and ICT in education. Lisbon, Portugal, 22–24 April 2009
Cabrera, A., Cabrera, E.F.: Knowledge sharing dilemmas. Organ. Stud. 23, 687–710 (2002)
Camelo-Ordaz, C., et al.: The influence of human resource management on knowledge sharing and innovation in spain: the mediating role of affecting commitment. Int. J. Hum. Resour. Manage. 22(7), 1442–1463 (2011)
Captureanu, S., Captureanu, E.: Knowledge creation/conversion process. Rev. Int. Comp. Manage. 11(1), 150 (2010)
Carnap, R.: Empiricism, semantics and ontology. In: Stehr, N., Grundmann (eds.) Knowledge: Critical Concepts, vol. I, p. 268. Rutledge, London and New York (2005)
Cascio, W.F., Nambudiri, R.: Managing Human Resources: Productivity, Quality of Work Life, Profit. Tata McGraw Hil Education Pvt. Ltd., New Delhi (2010)
CEN: CEN CWA 14924 European Guide to Good Practice in Knowledge Management—Part 1 to 5 Brussels (2004)
Chen, A., et al.: Effectiveness of heuristic based approach on the performance of indexing and clustering of high dimensional data. J. Inf. Knowl. Manage. 10(3) (2011)
Cheng, X.: Culture as a special technology in globalization. In: Cullenberg, S., Pattnaik, P.K. (eds.) Globalization, Culture and the Limits of the Market: Essays in Economics and Philosophy, pp. 215–241. New Delhi, Oxford University Press (2004)
Connell, N.A.D.: Organizational storytelling. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Conway, C., Sligar, C.: Knowledge Management: Unlocking <K_n_o_w_l_e_d_g_e> Assets solutions from Microsoft. Prentice-Hall of India Pvt. Ltd., New Delhi (2002)
Davenport, T.H., Prusak, L.: Working Knowledge, p. xv. Harvard Business Schiool Press, Boston, Massachusetts, U.S.A (2000)
Debowski, S.: Knowledge Management. Wiley India (P) Ltd., New Delhi (2006)
Desouza, K.C., Paquette, S.: Knowledge management: an introduction, pp. 99. Facet Publishing, London (2011)
Despres, C., Chauvel, D.: How to map knowledge management. In: Marchand, D., Davenport, T., Dickson, T. (eds.) Mastering Information Management, pp 170–176. Prentice-Hall, London (2000)
Dessler, G.: Human Resource Management. Prentice-Hall of India Pvt. Ltd., New Delhi (2003)
Drucker, P.F.: Managing in the Next Society. Butterworth Heinemann, Oxford (2002)
Dufour, Y., Steane, P.: Implementing knowledge management: a more robust model. J. Knowl. Manage. 11(6), 68–78 (2007)
Durmusoglu, S, Jacobs, M., Nayir, D.Z., Khilji, S., Wang, X.: The quasi-moderating role of organizational culture in the relationship between rewards and knowledge shared and gained. J. Knowl. Manage. 18(1):19–37 (2014)
Easterby-Smith, M.: Contextual Design: A Customer—Centered Approach to Systems Designs. Morgan Kautmann, Naw York, NY, USA (1997)
Edgar Serna, M.: Maturity model of knowledge management in the interpretative perspective. Int. J. Inf. Manage. (2012). doi:10.1016/j.infomgt.2011.12.001. www.elsevier.com/locate/ijinfomgt. Accessed 16 June 2012
Edgar, A., Sedgwick, P.: Cultural Theory, The Key Concepts. Routledge, Landon (2003)
Eftekharzade, S.F., Mohammadi, B.: The presentation of a suitable model for creating knowledge management in educational institutions (higher education). In: Procedia-Social Behavioural Science, vol. 29, pp. 1001–1011 (2011). www.sciencedirect.com. Accessed 17 June 2012
Ein-Dor, P.: Taxonomies of knowledge. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, PA (2006)
Eisenhardt, K., Galunic, K.C.: Coevolving: at last a way to make synergies to work. In: Harvard Business Review on Organizational Learning. Harward Business School Press. USA (2001)
Eldrige, D., McCourt, W.C.: Learning and training. In: McCourt, W., Eldrige, D. (eds.) Global Human Resource Management: Managing People in Developing and Transitional Countries, pp. 236–237 (2003)
Fahey, L., Prusak, L.: The eleven deadliest sins of knowledge management. Calif. Manag. Rev. 40(3), 265–276 (1998)
Fawcett, S., Robinowitz, P.: Selecting an Appropriate Design for the Evaluation, p. 1 (2013). http://ctb.ku.edu/en/tablecontents/chapter37_Section4_main.aspx. Accessed 10 April 2013
Foss, N.C., Mahnke, V.: Knowledge management: what can organisational economics contribute. In: Smith, M.E., Lyes, M.A. (ed.) The Blackwell Handbook of Organisational Learning and Knowledge Management, p. 86. Blackwell Publishing, Malden, USA (2003)
Fowler, A.: The Role of A1Based Technology in support of the knowledge Management Value Activity Cycle. J. Strateg. Inf. Syst. 107–128 (2000)
Frame, D.: What is epistemology?: the theory of knowledge-is knowledge possible? http://doug-frame-suite101.com/what is epistemology—a18352 (2010)
Frame, D.: The Theory of Knowledge, p.1. www.google.com. Accessed 14 May 2012
Frunham, A., Barrie, G.: Corporate Assessment: Auditing a Company’s Personality. Routledge, New York (1993)
Fullan, M.: Change Leader: Learning to Do What Matters Most. Jossey-Bass, A Wiley Imprint, San Franscisco, CA (2011)
Fuller, S.: An overview of social epistemology. In: Stehr, N., Grundmann, R. (eds.) Knowledge: Critical Concepts, vol. II, pp. 40–41. Routledge, London and New York (2005)
Fuller, C.M., Wilson, R.L.: Extracting knowledge from neural networks. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management, pp. 188–89. Idea Group Reference Hershey, London (2006)
Geiger, D., Schreyogg, G.: Narrative in knowledge sharing: challenging validity. J. Knowl. Manage. 16(1), 97–113 (2012)
Geisler, E., Whickramasinghe, N.: Principles of Knowledge Management: Theory Practice and Cases, pp. 44–45. M.E. Sharpe, Armonk, New York (2009)
Ghobadi, S., D’Ambra, J.: Knowledge sharing in gross-functional teams. J. Knowl. Manage. 16(2), 285–301 (2012)
Gold, A.H., Malhotra, A., Segars, A.H.: Knowledge management: an organizational capabilities perspective. J. Manage. Inf. Syst. 18(1), 185–214 (2001)
Goldsmith, R.E., Pillai, K.G.: Knowledge calibration. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Gottschalk, P.: Expert systems at stage IV of the knowledge management technology stage model: the case of police investigations. Expert Syst. Appl. 31:617–628 (2006). www.elsevier.com/locate/e&wa. Accessed 16 June 2012
Gottschalk, P.: Knowledge Management System. Idea Group Publishing, Hershey, London (2007)
Gourlay, S.: The SECI Model of knowledge creation: some empirical shortcomings. google.co.in (2012). Accessed 28 May 2012
Graetz, F., Smith, A.: Organizing forms in change management: the role of structures, processes and boundaries in a longitudinal case analysis. J. Change Manage. 5(3):311–328 (2005)
Graff, T.R., Jones, T.P.: Introduction to Knowledge Management. Butterworth-Heinemaun, Burlington, MA, USA (2003)
Green, C., Ruheler, K.: Globalisation, borderless world and the tower of babel: metaphors gone away. J. Organ. Change Manage. 8(4):55–68 (1995)
Grover, V.Y., Davenport, T.H.: General perspectives on knowledge management: fostering & research agenda. J. Manage. Inf. Syst. 18(1), 5–21 (2001)
Gruber, T.R.: Toward principles for the design of ontologies used for knowledge sharing. Int. J. Human Comput. Stud. 43(5/6) (1995)
Guo, Z., Sheffield, J.: Critical heuristics: a contribution to addressing the vexed question of so-called knowledge management. Syst. Res. Behav. Sci. 24(6) (2007)
Haas, M., Hansen, M.: Different knowledge, different benefits: towards a productivity perspective on knowledge sharing in organizations. Strateg. Manage. J. 28:1133–1153 (2007)
Hafeez, K., Abdelmeguid, H.: Dynamics of human resource and knowledge management. J. Oper. Res. Soc. 54, 153–164 (2003)
Hammett, R., Collins, A.: Knowledge construction and dissemination in graduate education. Can. J. Educ. 27(4) (2002)
Han, K.H., Park, J.W.: Process-centered knowledge model and enterprise ontology for the development of knowledge management system. Expert Syst. Appl. 36:7441–7447 (2009). www.elsevier.com/locate/e&wa. Accessed 15 June 2012
Handzic, M.: Knowledge management: a research framework. In: Proceedings of the 2nd European Conference on Knowledge Management (EC KM 2001) Bled, Slovenia (2001)
Hauschild, S., Licht, T., Stein, W.: Creating a knowledge culture. McKinsey Q. 1(1), 74–81 (2001)
Hawryszkiewycz, I.: Knowledge Management: Organising Knowledge Based Enterprises, pp. 72–73. Palgrave Macmillan, Hampshire, U.K. (2010)
Heisig, P.: Harmonisation of knowledge management—comparing 160—KM framworks around the globe. J. Knowl. Manage. 13(4), 4–31 (2009)
Hendriks, P.H.J.: Organizational structure. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Hernandez, J.Z., Sarrano, J.M.: Reflective knowledge models to support an advanced HCI for decision management. Expert Syst. Appl. 19:289–304. www.elsevier.com/locate/e&wa Accessed 16 June 2012
Van den Hooff, B., Ridder, J.A.: Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. J. Knowl. Manag. 8, 117–130 (2004)
Holsapple, C.W., Joshi, K.D.: The inseparability of modern knowledge management and computer-based technology. J. Knowl. Manag. 9(1), 42–52 (2001)
Holsapple, C.W., Joshi, K.D.: A formal knowledge management ontology: conduct activities, resources, and influences. J. Am. Soc. Inf. Sci. Technol. 55(7), 593–612 (2003)
Hsieh, P.J., Lin, B., Lin, C.: The construction and application of knowledge navigator model (KNM): an evaluation of knowledge management maturity. Expert Syst. Appl. 36:4087–4100 (2009). www.elsevier.com/locate/e&wa. Accessed 17 June 2012
Huang, J.C., et al.: Enterprise resource planning and knowledge management systems: synergistic solutions? In: Harmindrath, G., et al. (eds.) New Perspective on Information Systems Development: Theory, Method and Practice. Bled, Slovenia (2002)
Huber, G.: Organisational learning; the contributing process and the literatures. Organ. Sci. 2(1), 88–115 (1991)
Iles, P., et al.: HRM & knowledge management: responding to the challenge. Res. Practices Hum. Resour. Manage. 9(i):3–33 (2001)
Ingham, J.: Strategic Human Capital Management. Butterworth Heinemann, M.A, U.S.A (2007)
Janz, B.D., Prasaruphanich, P.: Understanding the antecedents of effective knowledge management: the importance of knowledge centered culture. Decision Sci. 34(2), 351–384 (2003)
Jeon, A., Krin, Y.F., Koh, J.: An integrative model for knowledge sharing in communities of practice. J. Knowl. Manage. 15(2), 251–265 (2011)
Johnsen, M.: Knowledge management. http://www.maria-johnsen.com/Knowledge-management/ (2012). Accessed 25 May 2012 through Google Scholar
Jones, G.R., George, J.M.: Contemporary Management. McGraw-Hill, Irwin (2011)
Kandula, S.R.: Human Resource Management in Practice with 300 Models Techniques and Tools. Prentice-Hall of India Pvt. Ltd., New Delhi (2003)
Khin, E.W.S., Fatt, C.K.: The role of reflective practitioner heuristic enquiry in institutional learning and research. Int. J. Educ. 2(1), E6 (2010)
King, W.R.: Knowledge sharing. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Kjaergaard, A., Kautz, K.: A process model of establishing knowledge management: insights from a longitudinal field study. Sci. Direct/omega 36, 282–297. www.elsevier.com/locate/omega (2008). Accessed 15 June 2012
Knowledge Board: European Guide to Good Practice in Knowledge Management—Part 5: KM Terminology. CEN Workshop Agreement (2004)
Knowledge Management Integrated Service Information Platform: Knowledge management evaluation mechanism, pp. 1–3. http://km.ekm.org.tw/KMPP/Web/APO_Dafault.aspx (2013). Accessed 12 April 2013
Kotter, J.P.: Harvard Bus. Rev. (2007)
Lafley, A.G., et al.: Bringing Science to the Art of Strategy. Harvard Business Review South Asia, September Issue (2012)
Lam, A., Lambermont-Ford, J.: Knowledge sharing in organisational context: a motivation based perspective. J. Knowl. Manage. 14(1), 51–66 (2010)
Lambe, P.: The unacknowledged parentage of knowledge management. J. Knowl. Manage. 15(2), 190–192 (2011)
Land, F., et al.: Theoretical and practical aspects of knowledge management. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management, p. 851. Idea Group References. Hershay, London, Melbourne and Singapore (2006)
Lee, C.S., Goh, D.H.L., Chu, A.Y.K.: Evaluation of hospital portal using knowledge management mechanisms. Accessed on 12/04/2013 at website of Namyang Technological University, Singapore by using keyword ‘KM evaluation’ through google.com, pp. 6–8 (2013)
Levy, M.: Knowledge retention: minimising organizational business loss. J. Knowl. Manage. 15(4), 582–600 (2011)
Lilleoere, A., Hansen, E.H.: Knowledge sharing enablers and barriers in pharmaceutical research and development. J. Knowl. Manage. 15(1):53–70 (2011)
Lin, H.F.: Antecedents of the stage-based knowledge management evolution. J. Knowl. Manage. 15(1) (2011)
Lindsey, K.L.: Knowledge sharing barriers. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Liu, W., et al.: Representing Heuristic Knowledge in DS Theory in Wikipedia. google.com (2012). Accessed 24 May 2012
Losey, M., Meisigner, S., Ulrich, D.: The Future of Human Resource Management. Society for Human Resource Management, Alexandrina, Virginia, U.S.A., Indian Reprint by Wiley India, New Delhi (2005)
Lusignan, S.D., et al.: The knowledge audit of the managers of primary case organizations: top priority is how to use routinely collected clinical data for quality improvement. Med. Inf. Internet 30(i):69–80 (2005)
Machlup, F.: Stock and flows of knowledge. In: Grundmanu, R., Stehr, N. (eds.) Knowledge Critical Concepts, vol. III (Knowledge & the Economy). Routledge, London and New York (2005)
Macpherson, P. (2007) Unified Theory of Knowledge. http://archive.org.stream/UnifiedTheoryofKnowledge/UTKv6.2_djvu.txt accessed through google.com on 24.05.2012, 9.13
Majchrzak, A., et al.: Knowledge reuse for innovation. Manage. Sci. 50(2), 174–188 (2004)
Makani, J., Marche, S.: Classifying organisations by knowledge intensity—necessary next steps. J. Knowl. Manage. 16(2), 243–266 (2012)
Malone, D.: Knowledge management: a model for organisational learning. Int. J. Account. Inf. Syst. 3:11–123 (2002) (Elsevier Science Incorporated)
Markus, M.L.: Towards a theory of knowledge reuse: types of knowledge reuse situations and factors in reuse success. J. Manage. Inf. Success 18(1), 57–93 (2001)
Marrewijk, M., Tinmers, J.: Human capital management: new possibilities in people management. J. Bus. Ethics 44, 171–184 (2003)
Marsick, V., Watkins, K.: The learning organisation: an integrative vision for HRD. Hum. Resour. Dev. Quart. 5(4) (1994)
Martines-Cañas, R., et al.: Knowledge acquisition mediation of social capital-firm innovation. J. Knowl. Manage. 16(1) (2012)
Martins, E.C., Meyer, W.J.: Organizational and behavioural factors that influence knowledge retention. J. Knowl. Manage. 16(1) (2012)
Matthews, M.L.: Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDK Action Theory. Luice Press, London, New York, St (2000)
McGinnis, T.C., Huang, Z.: Incorporation of knowledge management into erp continuous improvement: a research framework. In: Issues Inf. Syst. V(2):614–616. google.co.in (2004). Accesed 28 May 2012
McKibbon, K.A., Lokker, C.: http://whatiskt.wikispace.com/knowledge+dissemination (2012). Accessed 23 Sept 2012
McLaughlin, S., et al.: Barrier impact on organisational learning within complex organisations. J. Knowl. Manage. 12(2), 107–123 (2008)
Mearns, M.A., Toit, A.S.A.D.: Knowledge audit: tools of the trade transmitted to tools for tradition. Int. J. Inf. Manage. 28, 161–167 (2008)
Meireles, A., et al.: The second generation of knowledge management: an analysis of the relationship between professional training and knowledge management. In: Proceedings of the Europe Conference on Intellectual Capital, Academic Conference Ltd., p 442 (2012)
Mello, J.A.: Strategic Human Resource Management. Wadsworth, Cengage Learning, New Delhi (2001)
Mruthyunjaya, H.C.: Knowledge Management. PHI Learning Private Ltd., New Delhi (2011)
Mvungi, N., Jay, I.: Knowledge management model for information technology support service. Electron. J. Knowl. Manage. 4(3):353–366 (2010). www.ejkm.com
Net-What Do They Mean? http://www.hcidata.info/inet.htm (2013). Accessed 04 Jan 2013
Newell, S.M., et al.: Managing Knowledge Work. Palgrave, New York (2002)
Newman, B., Conard, K.: A framework for characterizing knowledge management methods, practices and technologies. In: Proceedings of the 3rd International conference on Practical Aspects of Knowledge Management (PAKM 2000). Basel, Switzerland (2000)
Nissen, M.E.: An Extended Model of Knowledge-Flow. Dyn. Commun. Assoc. Inf. Syst. 8, 251–266 (2002)
Nonaka, I., Takeuchi, H.: The Knowledge Creating Company. Oxford University Press, New York, Oxford (1995)
Nonaka, I.: The knowledge creating company. In: Harvard Business Review on Knowledge Management, p. 26. Harvard Business School Press, USA (1998)
Nonaka, I., et al.: A Theory of organisational knowledge creation: understanding the dynamics process of creating knowledge. In: Dierkes, M., et al. (eds.) Handbook of Organisational Learning of Knowledge, p. 491 (2001)
O’Dell, C.: The Executive’s Role In Knowledge Management. Tata McGraw-Hill Publishing Company Ltd., New Delhi (2004)
Oshri, I.: Knowledge reuse. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Osterloch, M., Frey, B.: Motivation knowledge transfer, and organisational forms. Organ. Sci. 11, 538–550 (2000)
Othman, A., et al.: A novel statistical model assessing the self performance of knowledge management within SMEs in China. In: Procedia Engineering, vol. 15, pp. 1758–1763 (2011). www.elsevier/locate/procedia. Accessed 16 June 2012
Oztemel, E., Arslankaya, S., Polat, T.K.: Enterprise knowledge masnagement model (EKMM) in strategic enterprise resource management (SERM). In: Procedia Social and Behavioral Sciences, vol. 24, pp. 870–879. www.sciencedirect.com (2011). Accessed 16 June 2012
Paiva, E.L., et al.: Manufacturing strategy process and organisational knowledge: a cross-country analysis. J. Knowl. Manage. 16(2) (2012)
Parker, K.R., Nitse, P.S.: Competitive intelligence gathering. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Pasher, E., Ronen, T.: The Complete Guide to Knowledge Management: A Strategic Plan to Leverage your company’s Intellectual Capital, p. 188. John Wiley & Sons Inc., Hoboken, New Jersey (2011)
Pawlowski, J., Bick, M.: The global knowledge management framework; towards a theory for knowledge management in globally distributed settings. Electron. J. Knowl. Manage. 10(1):92–105 (2012). Accessed through google scholar on 21 April 2012
Pedersen, M.K., Larsen, M.H.: Distributed knowledge management based on product state models—the case decision support in health care administration. Decis. Support Syst. 31:139–158. www.elsevier.com/locate/d&w (2001). Accessed 09 June 2012
Pfeffer, J., Sutton, R.I.: The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action. Harvard Business School Press, Boston, Massachusetts (2000)
Plass, J., Salisbury, M.W., March, J.: Integrated instruction as a component of a knowledge management system: a case example. Paper presented at the world conference on www and internet (Web Net 2000) November, San Antonio, Tx, USA (2000)
Prat, N.: A hierarchical model for knowledge management. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management, pp. 211–212, 213–217. Idea Group Reference, Hershey, London, Melbourne, Singapore (2006)
Probst, G., et al.: Managing Knowledge Building Blocks for Success. Wiley, West Sussex, England (2002)
Rai, R.K.: Knowledge management and organisational culture: a theoretical integrative framework. J. Knowl. Manage. 15(5) (2011)
Raybould, B.: Performance support engineering: an emerging development methodology for enabling organizational learning. Perfor. Improv. Q. 8(1) (1995)
Richter, F.-J., Banerjee, P.: The knowledge Economy in India. Palgrave Macmillan, Yew York (2003)
Robbins, S.P., Judge, T.A.: Organisational Behaviour. Prentice-Hall of India Pvt. Ltd., New Delhi (2008)
Rothwell, W.J., Prescott, R.B., Taylor, M.W.: Human Resource Transformation: Demonstrating Strategic Leadership in the Face of Future Trends. Davies, Black Publishing, Mountain View, California, U.S.A (2008)
Saaty, T.: The Analytic Hierarchy Process. McGraw Hill, New York (1980)
Salisbury, M.: Creating a process for capturing and leveraging intellectual capital. Performance Improv. Q. 13(3) (2001)
Salisbury, M.W.: Putting theory into practice to build knowledge management systems. J. Knowl. Manage. 7(2):131 (2003)
SAMSHA: Selecting an appropriate evaluation design, p. 1. http://www.samhsa.gov/access-resources/selecting-appropriate-evaluation-design (2013). Accessed 10 April 2013
Saurabh, K.: Cloud Computing: Insight into New-Era Infrastructure. Wiley India, New Delhi (2011)
Schwartz, D.G.: Encyclopedia of Knowledge Management. Idea Group References, Hershey, London, Melborne, Singapore (2006)
Senge, P.M.: The Fifth Discipline: The Art and Practice of the Learning Organisation. Doubleday/Currency, New York, NY, USA (1990)
Shang, S.S.C., et al.: Understanding web 2.0 service models: a knowledge-creating perspective. Inf. Manage. 48:178–184. www.elsevier.com/locate/in (2011). Accessed on 15 June 2012
Shorter Oxford English Dictionary: (2007) Oxford University Press Inc., New York, U.S.A
Shukla, A., Srinivasan, R.: Designing Knowledge Management Architecture: How to Implement Successful Knowledge Management Programme. Response Books, A Division of Sage Publication, New Delhi, Thousand Oaks, London (2002)
Shukla, M.: Competing Through Knowledge; Building a Learning Organisation. Response Books, A Devision of Sage Publication, New Delhi/Thousand Oaks/London (1997)
Šikỳř, I.M., Boras, D., Bakić–tomić–Tomić, L.: HRM Practices in Managing Knowledge Workers. Paper presented in 2nd special focus symposium on ICE SKS, information, communication and economic science in the knowledge society, Zadar, 13–14 Nov 2008
Singh, S.: Leadership in high performing organisations. In: Bhargava, S. (ed.) Transformational Leadership: Value Based Management for Indian Organizations. Response Books, New Delhi (2003)
Sivakumar, S.C.: e-Learning of knowledge dissemination. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Smith, G.F.: Towards a heuristic theory of problem structuring. Manage. Sci. 34(12) (1988)
Snell, S., Bohlander, G.: Human Resource Management, Cengage Learning, Reprinted in India in 2008, New Delhi (2007)
Snowden, D.: Narrative. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Snowden, D.: Complex acts of knowing; paradox and descriptive self-awareness. J. Knowl. Manage. 6(2) (2002)
Soanes, C., Hawker, S. (eds.): Compact Oxford English Dictionary. Oxford University Press, Oxford (2008)
Soliman, F., Spooner, K.: Strategies for Implementing Knowledge Management: Role of Human Resource Management. J. Knowl. Manage. 4(4), 337–345 (2000)
Staats, B.R., Upton, D.M.: Lean Knowledge work. Harvard Business Review, October 2011 Issue, pp. 86–96 (2011)
Stace, D., Dumphy, D.: Beyond the boundaries: Leading & Recreating the Successful Enterprise. McGraw Hill Book Company, Sydney (2001)
Stehr, N.: The texture of knowledge societies. In: Grundmanu, R. Stehr, N. (eds.) Knowledge Critical Concepts, vol. III (Knowledge & the Economy). Routledge, London and New York (2005)
Stone, R.D.: The Real Value of Training, p. 20. Tata McGraw Hill Education Pvt. Ltd., New Delhi (2011)
Szulanski, G., Cappetta, R.: Stickiness Conceptualising, measuring and predicting organization. In: Smith, M.E., Lytes, M.A. (eds.) The Blackwell Handbook of Organisational Learning and Knowledge Management. Blackwell Publishing, MA, USA (2003)
Taylor, S.: Contemporary Issues in Human Resource Management. CIPD, London (2011)
Teng, J.T.C., Song, S.: An exploratory examination of knowledge sharing behaviours: solicited and voluntary. J. Knowl. Manage. 15(1), 104–117 (2011)
Thite, M.: Managing People in the New Economy: Targeted HR Practices that Persuade People to Unlock Their Knowledge Power. Response Books, New Delhi (2004)
Tiegland, R., et al.: Knowledge dissemination. In: Global R & D Operations: An Empirical Study of Multinational in the High Technology Electronics Industry, Management International Review, Special Issue, 2000/1 (2000)
Tiwana, A.: The Knowledge Management Toolkit. Prentice-Hall International (U.K.) Limited, London (2000a)
Tiwana, A.: Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System. Pearson Education, Upper Saddle Review, NY (2000b)
Tong, T.: Ten steps towards effecting knowledge audits. Knowl. Manage. Rev. 8(3), 5 (2005)
Ulrich, D., et al.: HR from the Outside In: Six Competencies for the Future Human Resource. Tata McGraw Hill, New Delhi (2012)
Ulrich, D., Brockbank, W.: The HR Value Proposition. Harvard Business School Press, Boston, Massachusetts (2005)
Vat, K.H.: Knowledge synthesis framework. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Vedpuriswar, A.V.: Knowledge Management from A to Z: Concepts, Principles and Contemporary Practice. Vision Books, New Delhi, Mumbai, Hyderabad (2009)
Viale, R.: Knowledge driven capitalization of knowledge. In: Viale, R., Etzkowitz, H. (eds.) The Capitalization of Knowledge. Edward Elgar, Cheltenham, U.K. Northampton, M.A., USA (2010)
Vyas, K: Knowledge Management and Beyond at PwC-OCG. XLRI, Jamshedpur, India (2000)
Warrier, S.E.: Knowledge Management. Vikas Publishing House Pvt. Ltd., New Delhi (2009)
Wenger, E., et al.: Cultivating Communities of Practice. Harvard Business Press, Boston, Massachusetts (2002)
?Whatis.com: Heuristic. http://whatis.techtayet.com/definition/o1,rid9-gci212246,00.html (2012). Accessed 25 May 2012
Wickramasinghe, N.: Knowledge creation. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Wikipedia: https://en.wikipedia.org/wiki/Wiki_mobilazation (2012a). Accessed 17 Aug 2012 by using keyword “Knowledge translation”
Wikipedia: http://www.stickids.ca/Learnimg/AbouttheInstitute/Programs/Knowledge-Translation (2012b). Accessed 17 Aug 2012 by using keyword “Knowledge translation”
Wikipedia: http://www.entrepreneur.com/article/204890 (2012c). Accessed 19 Sept 2012 by using keyword “Corporate Culture”
Wikipedia: Google.com (2013a). Accessed 07 April 2013 by using keyword “Middleware”
Wikipedia: Google.com (2013b). Accessed 08 April 2013 by using keyword ‘components and version’ of Knowledge Management Technology
Wikipedia: Google.com (2013c). Accessed on 09 April 2013 by using keyword ‘Information and Communication Technology’
Williams, L.A., Steno, D.: Pride and Perseverance: The Motivational Role of Pride. J. Pers. Soc. Psychol. 94(6), 1007–1017 (2008)
Wong, K.Y., Aspinwall, : Development of a knowledge management initiative and system: a case study. Expert Syst. Appl. 30, 633–641 (2006)
Woods, S.: Dissemination in portals. In: Schwartz, D.C. (ed.) Encyclopedia of Knowledge Management, Idea Group Reference, Hershey, London (2006)
Wu, C.C., et al.: Drivers of organisational knowledge management. Afr. J. Bus. Manage. 5(ii):4388–4402 (2011)
Wu, W.W.: Choosing knowledge management strategies by using a combined ANP and DEMATEL approach. Expert Syst. Appl. 35, 828–835 (2008)
Xu, D., Wang, H.: Integration of knowledge management and e-learning. In: Schwartz, D.G. (ed.) Encyclopedia of Knowledge Management. Idea Group Reference, Hershey, London (2006)
Yeh, Y.M.C.: The implementation of knowledge management system in taiwan’s higher education. J. Coll. Teach. Learn. 2(9):36 (2005)
Yoo, D.K.: Sense—making view of knowledge management: theoretical development and empirical validation. J. Inf. Knowl. Manage. 10(1), 157 (2011)
Zhuge, H.: A knowledge flow model for peer to peer team knowledge sharing and management. Expert Syst. Appl. 23:22–30. www.elsevier.com/locate/e&wa (2002). Accessed 11 June 2012
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2016 Springer India
About this chapter
Cite this chapter
Pandey, K.N. (2016). Introduction. In: Paradigms of Knowledge Management. Studies in Systems, Decision and Control, vol 60. Springer, New Delhi. https://doi.org/10.1007/978-81-322-2785-4_1
Download citation
DOI: https://doi.org/10.1007/978-81-322-2785-4_1
Published:
Publisher Name: Springer, New Delhi
Print ISBN: 978-81-322-2783-0
Online ISBN: 978-81-322-2785-4
eBook Packages: EngineeringEngineering (R0)