Organizational Excellence Through Total Flexi-Quality: People Dimension

Abstract

Total quality management (TQM) principles have been practiced for more than five decades, using various models. It has been demonstrated by many of the Global Fortune 100 companies and a few emerging Indian multinational companies that the interplay of factors of competitiveness in an organization translates into sustainable advantage, only when the people dimension, which enables “flexibility of competitive quality practices,” is closely nurtured and allowed freedom to manifest itself through an engaged leadership driven process.

This chapter is based on experience of practitioners, who represent community of ASQ in India, involved in facilitating the capability development of organizational processes and people dimension in various global organizations including many Fortune companies. Flexi-quality capability based on flexible systems management practices has been integrated with TQM practices through a structured focus on human capital development, the ultimate source of differentiation that leads to adaptive capability at all layers of the organization to deal proactively and successfully with accelerated change. This chapter gives a high level view of this approach and practices with some learning’s in context of Indian companies.