Managing Competitiveness Through Flexibility in Telecom Industry of India: A Policy Perspective

Part of the Flexible Systems Management book series (FLEXSYS)


Globalization and liberalization are the major factors in catalyzing the dynamics of national policy making of any nation. These two factors are also responsible for creating pressures on enhancing innovations in products and services leading to competitiveness in any sector of economy.

Globalization brings with it a whole set of international and cross-border regulatory issues and a requirement for multilateral regulatory forums. For example, IT-enabled services, international financial services, and e-commerce entail the transfer of data across borders, and these activities raise the issue inter alia of privacy.

This chapter examines how the timely and appropriate government regulation enhances the flexibility and competitiveness in telecom sector in India. This chapter reviews the nature of regulation in current globalization scenario and its impact on competition leading to better performance and describes the strategies adopted by Indian government as telecom regulator to build competition by creating freedom of choice (flexibility) for both industry players (telecom operators) and the customers using their services.

This chapter concludes by reemphasizing on the need of proactive role of government as a regulator in creating flexibilities to cope up the pressures on enhancing the competitiveness in the highly paced environment of globalization and liberalization. Further, this chapter gives an indicative road map for other developing countries that shows what kinds of telecom policy/regulation are needed in the current international scenario of globalization and change of technology. This is to achieve competitiveness through flexibility route while not compromising the fundamentals of quality and price of products and services in telecom services.


Mobility Service Mobile Telephony Telecom Service International Telecommunication Union Strategic Flexibility 


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Copyright information

© Springer India 2014

Authors and Affiliations

  1. 1.Department of Management StudiesJSS Academy of Technical Education (JSS Mahavidyapeethata)NoidaIndia
  2. 2.Faculty of ManagementMahamaya Technical University (MTU Noida)NoidaIndia

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