Information Systems Flexibility in Organizations: Conceptual Models and Research Issues

  • Ramaraj Palanisamy
Part of the Flexible Systems Management book series (FLEXSYS)


In order to be effective and efficient, an information system (IS) needs to be flexible, that is, it must be capable of accommodating business and technological changes. Though the importance of flexibility in information systems is acknowledged by many studies, the different components of IS flexibility are not yet well understood. This chapter addresses the different components for building flexibility in information systems. Based on a review of the literature, four conceptual models are presented and the different components of the models are discussed. The models will serve as a basis to (i) assess the capability of an IS to respond to business and technological changes, (ii) identify and measure the different dimensions of IS flexibility, and (iii) develop managerial guidelines on how to manage flexibility in an information system.


Business Process Technological Change Technical Change User Perspective Change Request 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer India 2014

Authors and Affiliations

  1. 1.St. Francis Xavier University, Schwartz School of Business and ISAntigonishCanada

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