Abstract
In the paper, we first present an approach to extract social networks from online conversations. Then we propose communication gaps based on structural features of the social networks as an indicator of understanding the state of communication. After we classify 3,000 social networks into three types of communication, i.e., interactive communication, distributed communication, and soapbox communication, we suggest communication gap management to identify the types of communication, the roles of individuals, and important ties, all of which can be a chance towards fertile community.
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Matsumura, N. (2008). Communication Gap Management Towards a Fertile Community. In: Tsubaki, H., Yamada, S., Nishina, K. (eds) The Grammar of Technology Development. Springer, Tokyo. https://doi.org/10.1007/978-4-431-75232-5_5
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DOI: https://doi.org/10.1007/978-4-431-75232-5_5
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-75231-8
Online ISBN: 978-4-431-75232-5
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