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A View on the Management of ORL Hospital

  • Tomokazu Kamio

Abstract

The key to the management of an otolaryngology medical institution is the pursuit of patient satisfaction. The medical progression is basically a service industry, and it cannot survive without patients. Therefore, medical treatment, which gives the patient a high degree of satisfaction, a sense of security and reliability, is good treatment. In Japan, many medical institutions are not accustomed to treating the patient as a customer. I think we need to recognize, first of all, that “medicine”, “medical treatment” and the “medical profession” are three different things.

Keywords

Patient Satisfaction Medical Institution Service Industry Professional Service Personnel Service 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Springer-Verlag Tokyo 2004

Authors and Affiliations

  • Tomokazu Kamio
    • 1
  1. 1.Kamio Memorial HospitalTokyoJapan

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