Abstract
At large airports, aircraft take-off and land simultaneously on multiple runways. As a result, taxiing is a complex and lengthy process. To support in planning aircraft taxiing, we have developed a taxiing model and simulated the taxiing time at Narita International Airport so far. On the other hand, such objective taxiing time should be evaluated from the customer’s (passenger’s) perspective. This paper constructs mixed distribution of perceived waiting time of customers based on a customer survey. Distribution of customer satisfaction is estimated through simulation by application of a method of evaluating customer satisfaction. As a result, possible taxiing strategies and issue on synthesis from the viewpoint of customer satisfaction are discussed.
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Daimaru, H., Shimada, S., Shimizu, S., Ota, J., Hara, T. (2016). Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction. In: Maeno, T., Sawatani, Y., Hara, T. (eds) Serviceology for Designing the Future. ICServ 2014. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55861-3_5
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DOI: https://doi.org/10.1007/978-4-431-55861-3_5
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-55859-0
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