Abstract
With the advent of an aging society and on-going cutbacks of medical reimbursement systems targeting long-term care, “management of oral function” is becoming more salient than ever. The authors devised a system that facilitates cooperation between medicine and dentistry (multi-occupational cooperation) by identifying and using key performance indicators (KPIs) with importance-performance analysis (IPA). As such, the purpose of this study is to empirically examine the effectiveness of the system. The research was conducted by using KPIs for nurses in an acute care hospital. Further key improvement areas concerning multi-occupational cooperation were then identified from the findings.
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References
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Acknowledgments
We would like to show our greatest appreciation to Ns. Koyama who provided carefully considered feedback and valuable comments. Special thanks also go to nurses who were the first graduates of swallowing rehabilitation nursing certified nurse education program whose comments made enormous contribution to our work.
This study was supported by the Research Funding for Longevity Science (25–7) from National Center for Geriatrics and Gerontology (2014).
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Nagaosa, S. et al. (2016). A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis. In: Maeno, T., Sawatani, Y., Hara, T. (eds) Serviceology for Designing the Future. ICServ 2014. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55861-3_12
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DOI: https://doi.org/10.1007/978-4-431-55861-3_12
Publisher Name: Springer, Tokyo
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