Abstract
The purpose of this study is to clarify the mechanism of how information technology (IT) creates business value, particularly from the viewpoint of IT management in individual companies. To do this, we developed a hypothetical structural model that consists of six performance indicators, namely: awareness and actions of top management, linkage between management and IT, IT development capability, IT investment and deployment, IT readiness, and business value creation from IT. Based on analyses of data collected from 509 major companies comprising various types of business in Japan, we found that awareness and actions of top management lead to business value creation from IT via other intermediate factors, such as linkage between management and IT, etc. Based on the structural model, we propose a framework called “IT management effectiveness”, by which the overall effectiveness of IT management is measurable.
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Kadono, Y. (2015). IT Management Effectiveness: An Empirical Study in Japanese Companies. In: Management of Software Engineering Innovation in Japan. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55612-1_5
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DOI: https://doi.org/10.1007/978-4-431-55612-1_5
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