Abstract
This chapter presents an application of the theory of knowledge construction systems, introduced in the previous chapter, to the development of community service systems. Regional development and vitalization is a major social problem especially in an aging society. Various activation projects by local governments, enterprises, or citizens can be regarded as service providing systems in which value will not be created unless there is a big contribution of users. This chapter proposes a methodology of developing community service systems based on the theory of knowledge construction systems, emphasizing service value co-creation between providers and users. As a concrete example of this methodology, this chapter introduces a social experiment for developing a community health care system.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Ikujiro Nonaka, also known as ‘Mr. Knowledge’, is famous worldwide for his theory of organizational knowledge creation.
- 2.
Nonaka et al. (2000) identified the dynamic context Ba, which is shared and redefined in the knowledge creation process. It does not just refer to a physical space, but includes for instance; virtual spaces based on the Internet, and other mental spaces which involve sharing experiences and ideas. Nonaka et al. claimed that knowledge is not something which can exist independently; it can only exist in a form embedded in Ba, which acts as a context that is constantly shared by people.
References
Cabinet Office (2013) Regional activation system theory curriculum workshop report. Regional activation system theory curriculum study group, Economic and Social Research Institute (in Japanese)
Dustdar S, Li F (2011) Service engineering: European research results. Springer, Wien
Looy BV, Gemmel P, Dierdonck R (2003) Services management: an integrated approach. Financial Times Prentice Hall, Harlow
Maglio PP, Kieliszewski CA, Spohrer JC (eds) (2010) Handbook of service science. Springer, New York
Nakamori Y (2010) Theory of knowledge creation systems. Maruzen Co., Ltd., Tokyo (in Japanese)
Nakamori Y (2011a) Regional revitalization systems: new roles of universities in the knowledge society. JAIST, Ishikawa (in Japanese)
Nakamori Y (ed) (2011b) Knowledge science: modeling the knowledge creation process. CRC, Boca Raton
Nakamori Y (2013) Knowledge and systems science: enabling systemic knowledge synthesis. CRC, Boca Raton
Nakamori Y, Ryoke M (2006) Treating fuzziness in subjective evaluation data. Inf Sci 176:3610–3644
Nakamori Y, Wierzbicki AP, Zhu ZC (2011) A theory of knowledge construction systems. Syst Res Behav Sci 28:15–39
Nonaka I, Takeuchi H (1995) The knowledge-creating company: how Japanese companies create the dynamics of innovation. Oxford University Press, Oxford
Nonaka I, Toyama R, Konno N (2000) SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long Range Plan 33:5–34
Srinivasan R (2004) Services marketing: the Indian context. PHI Learning Private Ltd., Delhi
Wierzbicki AP, Nakamori Y (2006) Creative space: models of creative processes for the knowledge civilization age. Springer, Berlin
Wierzbicki AP, Nakamori Y (eds) (2007) Creative environments: issues of creative support for the knowledge civilization age. Springer, Berlin
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer Japan
About this chapter
Cite this chapter
Nakamori, Y. (2016). Community Service Systems Development. In: Nakamori, Y. (eds) Knowledge Synthesis. Translational Systems Sciences, vol 5. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55218-5_10
Download citation
DOI: https://doi.org/10.1007/978-4-431-55218-5_10
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-55217-8
Online ISBN: 978-4-431-55218-5
eBook Packages: Economics and FinanceEconomics and Finance (R0)