Abstract
The health-care system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this chapter a system dynamic simulation model is constructed for the value creation in a health-care network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant logic. The dynamic hypothesis is created in collaboration with experts and different interest groups by using facilitated interviews and workshops. Strategies for transition towards customer-oriented health-care services are tested in simulations. The effect of political pressure and different value creation structures are analysed.
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Ylén, P., Koivula, O., Tuovinen, J., Ranta, J. (2014). Modelling and Simulating Complicated Service Networks in Health Care. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_16
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DOI: https://doi.org/10.1007/978-4-431-54816-4_16
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