Abstract
The experience and intuition gathered over many years of employment are extremely important for providing high-quality service in the fields of nursing and care. However, these experience and intuition are subjective, making it difficult to pass on experience and related know-how to a novice. To realize such field community intelligence, we have taken the approach that presenting records taken by other workers and their procedures will foster increased communication among workers and that, in doing so, knowledge and know-how will flow naturally among them. Consequently, by structuring the recorded information according to the work context, systematically organized knowledge can be exchanged and circulated. This chapter describes the handover system prototypes that can realize community intelligence by changing the handover workflow.
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Acknowledgments
This work was supported by JSPS KAKENHI Grant Numbers 24500676 and 25730190. This study was conducted as a (service engineering research and development) project to promote new market creation through the fusion of IT and business services commissioned by the Ministry of Economy, Trade, and Industry FY 2011. The authors thank the Wakoen Long-Term Care Health Facility, the paid nursing home Super Court Hirano, and the Saga University Hospital for their cooperation in and support for this study.
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Nishimura, T. et al. (2014). Proposal of Handover System for Care Workers Using Community Intelligence. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_15
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DOI: https://doi.org/10.1007/978-4-431-54816-4_15
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