The aim of this paper is to investigate the perceptions of Malaysian employees of Shimano Components (Malaysia) Sdn. Bhd. in order to recommend changes in management practices. Fieldwork was conducted using participant observation and interviews. Participant observation was conducted to investigate the flow of information, the implementation of decisions made by the top Japanese managers, problem resolution and the reaction of the local staff to management practices. The interviews highlighted communication problems which have existed between the Japanese CEO and the local employees since the company started operations in 1992.
Local People Foreign Worker Japanese People Local Employee Company Policy
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