Organizational Effectiveness of Information Systems

  • Shingo Takahashi
  • Kyoichi Kijima
  • Ryo Sato


Information technology (IT) and information systems (IS) are indispensable for organizations. Companies use enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM), workflow packages, financial management packages, inventory management packages, and other systems. Information systems are becoming part of business. In order to develop business processes with IS in this ever-changing global economy, analysis and design of business processes should be undertaken with the effectiveness of information systems.


Business Process Unify Modeling Language Information System File System Customer Relationship Management 


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Copyright information

© Springer Japan 2004

Authors and Affiliations

  • Shingo Takahashi
    • 1
  • Kyoichi Kijima
    • 2
  • Ryo Sato
    • 3
  1. 1.School of Science and EngineeringWaseda UniversityShinjuku-ku, TokyoJapan
  2. 2.Faculty of Decision Science and TechnologyTokyo Institute of TechnologyMeguro-ku, TokyoJapan
  3. 3.Institute of Policy and Planning SciencesThe University of TsukubaTsukuba, IbarakiJapan

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