The thesis concludes with a review of the line of argument and the research study conducted. This final chapter is therefore divided into three subsections: first, an overall summary is provided, giving a résumé of the major results of the research and the key statements that the thesis has produced. In the next section, the author refers to the limitations of the research. And finally, the third section serves to encourage further research, which may partly be seen as a logical extension of the limitation section but also as a general stimulus for promoting and expanding the research discipline.
KeywordsService Process Service Blueprint Customer Participation Transaction Cost Theory Service Transaction
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