Advertisement

Abstract

In order to clarify the understanding of service engineering, the first chapter of the theoretical basis proceeds as follows: to begin, an integral conceptualization of services will be given. Then, customer integration and process apparentness will be highlighted as two essential service basics. To explain the concept of service engineering, an historical abstract of the term will be given, covering the different disciplines in which the term has been used. After the presentation of several service engineering models, the chapter will focus on the service blueprint model in particular.

Keywords

Service Provider Service Process Service Operator Service Production Service Engineering 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Deutscher Universitäts-Verlag | GWV Fachverlage GmbH, Wiesbaden 2006

Personalised recommendations