Management of Critical Success Factors
Chapter Contents: This chapter analyzes the relevance and the management activities in regard to our list of 29 CSF for OSD projects within two organizational contexts. For this purpose, we conducted two in-depth case studies, one with a Swiss large-scale enterprise (PCS) and another with a German medium-sized enterprise (CCS). Within the chapter, we first detail our research design (7.1 Research Design). Next, we present the results of the pilot and the confirmatory case study (7.2 Pilot Case Study and 7.3 Confirmatory Case Study). In an effort to identify similarities as well as differences between the two case studies, we compare the results of the pilot and the confirmatory case study to one another (7.4 Comparison of the Case Studies). Finally, we summarize our findings (7.5 Discussion).
KeywordsArithmetic Means Project Member English Language Skill Interview Partner Documented Process
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