Identification of Critical Success Factors
Chapter Contents: This chapter defines a CSF model for OSD projects from a German-speaking client perspective. The model was developed through a comprehensive literature research, the conduction of 22 interviews with experts in the field of OSD, and the comparison of the developed CSF list with the content of related studies. Within the chapter, we first detail our research design (5.1 Research Design), present the results of the conducted literature review (5.2 Literature Review), as well as provide company-, project-, and person-related information on the interviewees (5.3 Research Context). Afterward, we introduce the two-dimensional CSF model, describe each of the identified CSF in more detail, and extend the initially developed CSF model by comparing it with similar models in related fields (5.4 CSF Model). Finally, we summarize our findings (5.5 Discussion).
KeywordsSuccess Factor Project Partner Interview Partner Ground Theory Method Interview Guideline
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