Information technology and the impact of the Internet have changed dramatically the banking industry in the last decades (Chowdhury 2003; Crane and Bodie 1996; Holland et al. 1997; McKenney et al. 1997; Nehmzow 1997; Parsons et al. 1993). This development has affected processes and communication within and between the banks but also customer relations and services (Awad 2000; Beck et al. 2003; Holland and Westwood 2001).
KeywordsDecision Support System Stock Price Information System Banking Service Mobile Banking
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