Information technology and the impact of the Internet have changed dramatically the banking industry in the last decades (Chowdhury 2003; Crane and Bodie 1996; Holland et al. 1997; McKenney et al. 1997; Nehmzow 1997; Parsons et al. 1993). This development has affected processes and communication within and between the banks but also customer relations and services (Awad 2000; Beck et al. 2003; Holland and Westwood 2001).


Decision Support System Stock Price Information System Banking Service Mobile Banking 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Deutscher Universitäts-Verlag | GWV Fachverlage GmbH, Wiesbaden 2007

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