The scale measures the extent to which external benchmarking of production, marketing, sales, and logistics operations is used to monitor the organization’s strategic position.


Principal Component Analysis Distribution System Organizational Performance Quality Literature Performance Consequence 


  1. Ittner, C. D./ Larcker, D. F.(1997): Quality Strategy, Strategic Control Systems, and Organizational Performance, in: Accounting, Organizations and Society, Vol. 22, pp. 293–314.CrossRefGoogle Scholar

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