Financial Service Firms’ Characteristics


In this chapter, the reader comes to understand some of the consultants’ roles in financial services and is exposed to major challenges and possible strategies financial services firms are facing. The reasoning of this chapter justifies a more complete exploration of the meaning of consultants’ commitment for enhancing organizational performance.


Financial Service Tacit Knowledge Customer Relationship Management Service Firm Customer Care 
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© Gabler | GWV Fachverlage GmbH, Wiesbaden 2008

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