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IT Performance Management — Managing IT Holistically

Abstract

If IT is to fulfill its role as a value-enhancer for the company, then the services that it provides must be measurable and controllable. For this purpose, it is important to de- velop suitable IT systems that contribute to optimizing business process costs, enhancing or supplementing sales or possibly even adding value as a product component. The IT ‘back office’ also has to adapt to these changing roles: i.e. IT management, particularly the CIO, needs management/control methods and instruments that enable them to com- petently control IT efficiency and also the effectiveness of IT.

Keywords

Customer Satisfaction Performance Management Goal Achievement Business Unit Corporate Strategy 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Betriebswirtschaftlicher Verlag Dr. Th. Gabler | GWV Fachverlage GmbH, Wiesbaden 2007

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