IT Governance — Creating the Organizational Framework for Value Enhancing IT
The cost and benefit potential of IT can only be fully developed if the IT department is aware of the needs and objectives of users and is able to make proactive proposals for meeting those needs. This requires active cooperation between the IT department and users, and this must be firmly anchored within the organization of the company. IT go- vernance lays down the ‘IT highway code’ with the aim of managing the deployment of IT effectively and efficiently. Controlling IT begins on the demand or business side, which sets the priorities for IT investment in its role as a recipient or customer of IT services and as such reaps the benefit of the value enhancement, and ends on the supply side, usually the traditional IT department, responsible for providing services such as PC support, running data processing centers or developing software. Holistic IT governance integrates both perspectives and coordinates them perfectly with one another.
KeywordsSupply Side Demand Side Customer Relationship Management Business Unit Governance Process
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