Abstract
There is a saying in English which goes Sorry is the hardest word to say. This is strange because many non-native speakers of English believe the opposite — that it’s the easiest word to say because English speakers seem to say it so often in so many different situations! How you use your voice is crucial, as is your choice of language.
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© 2007 Betriebswirtschaftlicher Verlag Dr. Th. Gabler
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(2007). Apologising. In: English for Personal Assistants. Gabler. https://doi.org/10.1007/978-3-8349-9237-6_9
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DOI: https://doi.org/10.1007/978-3-8349-9237-6_9
Publisher Name: Gabler
Print ISBN: 978-3-8349-0130-9
Online ISBN: 978-3-8349-9237-6
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