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Abstract

There is a saying in English which goes Sorry is the hardest word to say. This is strange because many non-native speakers of English believe the opposite — that it’s the easiest word to say because English speakers seem to say it so often in so many different situations! How you use your voice is crucial, as is your choice of language.

Keywords

Internet Banking Monthly Payment Interest Charge Inverted Comma Payment Delay 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Betriebswirtschaftlicher Verlag Dr. Th. Gabler 2007

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