Abstract
The British, in particular, have made a fine art out of complaining and are the European champions. There is even a column devoted to moaning in the Times written by Jeremy Clarkson, the epitome of a grumpy old man. This chapter will help you deal assertively with some of the more impolite types you may come across.
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© 2007 Betriebswirtschaftlicher Verlag Dr. Th. Gabler
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(2007). Dealing with difficult people. In: English for Personal Assistants. Gabler. https://doi.org/10.1007/978-3-8349-9237-6_17
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DOI: https://doi.org/10.1007/978-3-8349-9237-6_17
Publisher Name: Gabler
Print ISBN: 978-3-8349-0130-9
Online ISBN: 978-3-8349-9237-6
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