Dealing with difficult people


The British, in particular, have made a fine art out of complaining and are the European champions. There is even a column devoted to moaning in the Times written by Jeremy Clarkson, the epitome of a grumpy old man. This chapter will help you deal assertively with some of the more impolite types you may come across.


Routine Task Head Office Negative Communication Assertive Behaviour Negative Language 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Betriebswirtschaftlicher Verlag Dr. Th. Gabler 2007

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