Controlling Performance – Value-Oriented IT Management
There are a number of possibilities for using IT to increase value, and companies from many sectors are able to give good reports of their positive experiences of using IT as an enabler for their business operations. IT’s new role is changing the face of our companies. IT departments are emancipating themselves from the status of being pure technology experts and are starting to feel responsible for business processes. Users and decision-makers in the other business units and at group management level are beginning to appreciate IT managers as valuable sparring partners when it comes to discussing strategic issues.
KeywordsBusiness Process Performance Management Business Unit Cost Category Enterprise Resource Planning
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