Selecting User Community Collaborators for Innovation Management

  • Florian Sahling


An organisation can be viewed as a bounded, open system effecting transactions with its external environment (Adams 1976). As innovation processes are information processes in which knowledge is acquired, processed, and transferred (Hauschildt 1992), a critical factor for successful performance is the ability of the innovating organisation to effectively gather information from and transmit information to several external domains (Keller and Holland 1975; Tushman 1977). By focussing on the external customer domain, this paper analyses how firms can gain access to a large pool of customer knowledge by integrating customers from user communities (user community collaborators) into the innovation process.


Innovation Process User Group Probit Model Community Leader User Community 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Gabler | GWV Fachverlage GmbH 2009

Authors and Affiliations

  • Florian Sahling

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