Results – Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe
In this chapter, we present our findings for the individual cases. We start with an illustration of the firm and the services under consideration. We then assess for each case the strategic relevance and the network embeddedness. We proceed to describe how coordination works and evaluate each coordination mechanism in detail. A comparative analysis of the coordination mechanisms shows how they relate to one another. Finally, we discuss each case and consider how the results are in alignment with our expectations. Where they are not, we give potential explanations. Besides, we report on new insights we gained during the data collection and analysis.
KeywordsBusiness Unit Coordination Mechanism Output Control External Provider External Customer
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