Scoping the research focus through theoretical foundations
This section provides a definition of “Connected Services,” but also categorizes and differentiates the construct from other terms used in the service area. However, this clarification is preceded by a foundational consideration of the most important literature in the fields of (general) services, self-service technologies, and remote services (or remote objects).
KeywordsBehavioral Intention Technology Acceptance Model Remote Service Brand Loyalty Price Fairness
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