Discussion and Conclusion

  • Christine Grimm


Numerous and diverse user organisations, dynamic and constantly changing markets, strong competition and rapidly changing technology characterise the market in which Enterprise Resource Planning (ERP) system (enterprise software systems, supporting a wide-ranging variety of organisational functionalities) vendors act. Responding to these challenges is crucial for the organisations’ survival and therefore, requires careful management of the product and the product life-cycle respectively. This is a study about a vendor producing ERP systems, carried out in the traditions of Science and Technology Studies and, more specifically the Social Shaping of Technology perspective, highlighting some of the dynamics and complexity which these ERP vendor organisations face, as well as the reaction to the challenges.


Product Life Cycle Enterprise Resource Planning Support Employee Enterprise Resource Planning System User Organisation 
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Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2012

Authors and Affiliations

  • Christine Grimm
    • 1
  1. 1.ZurichSwitzerland

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