Today’s business world cannot be imagined without computers. From the stock exchange to the day-to-day business in a bakery, computers appear to be everywhere. Within big corporations we find entire departments occupied with the procurement of the latest technology, others with their implementation, and others with supporting their day-to-day operation, making sure that the applications function smoothly without interrupting the business. Interruption of these systems and thus the business can be expensive and in some cases, disastrous. Whilst Hollywood films continuously introduce us to exaggerated disaster scenarios caused by computer failure, reality is less dramatic.
KeywordsService Level Agreement Priority Level Level Support Support Team Support Employee
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