Abstract
The second chapter serves as a conceptual foundation for this work. Starting with a brief introduction of emerging technology-mediated services such as eservices and self-services and their respective fields of application (see Chapter 2.1), this chapter provides a definition and a classification of remote services (see Chapter 2.2). Proactive remote services are introduced, defined and distinguished from remote services and interactive remote services based on their constitutive service characteristics (see Chapter 2.3). In addition benefits and challenges of this technology are discussed (see Chapter 2.4), before related concepts and studies of remote services are presented (see Chapter 2.5).
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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH
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Paluch, S. (2011). Conceptual Foundation of Remote Services. In: Remote Service Technology Perception and its Impact on Customer-Provider Relationships. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6936-1_2
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DOI: https://doi.org/10.1007/978-3-8349-6936-1_2
Publisher Name: Gabler Verlag
Print ISBN: 978-3-8349-3100-9
Online ISBN: 978-3-8349-6936-1
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