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Customer Deception in the Cruise Industry Exploring the Influence of Crowding on the Expectation – Satisfaction Relationship

  • Miriam Crisco Schmenner

Abstract

Imagine the following situation: You are on vacation, walking down the alley of an architecturally beautiful village that you always wanted to visit. But, there are 200 other tourists with you in that little beautiful alley. It is noisy and you are not able to fully enjoy the atmosphere that you were awaiting for so long. How do you feel?

Keywords

Test Group Positivity Bias Publicity Material Experiment Participant Satisfaction Theory 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Miriam Crisco Schmenner
    • 1
  1. 1.Bremerhaven University of Applied SciencesBremerhavenGermany

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