Abstract
Imagine the following situation: You are on vacation, walking down the alley of an architecturally beautiful village that you always wanted to visit. But, there are 200 other tourists with you in that little beautiful alley. It is noisy and you are not able to fully enjoy the atmosphere that you were awaiting for so long. How do you feel?
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Schmenner, M. (2011). Customer Deception in the Cruise Industry Exploring the Influence of Crowding on the Expectation – Satisfaction Relationship. In: Gibson, P., Papathanassis, A., Milde, P. (eds) Cruise Sector Challenges. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6871-5_1
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DOI: https://doi.org/10.1007/978-3-8349-6871-5_1
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