Service science and innovation research lies at the intersection of different research areas (e.g., Chesbrough/Spohrer, 2006; Spohrer et al., 2007) including computer science, management science, organisation research, and even cognitive psychology are touched upon. Service science can be defined as an “interdisciplinary field of inquiry that focuses on fundamental science, models, theories, and applications to drive service innovation, competition, and well-being through co-creation of value” (Ostrom et al., 2010, 5). As is common in the IS field (Becker/Niehaves, 2007) and service science, this research is inherently interdisciplinary and in the absence of a grand unifying theory draws on several difierent research areas for its various parts. This chapter introduces the major conceptual foundations that are most important to this research. The chapter first provides a general introduction to service terminology and then elaborates the differences between electronic and non-electronic services. The chapter then reviews literature on the development of new services, the service ecosystems domain, and open innovation as an approach to networked innovation and customer integration for the development of new services. The development of new services is an area of service management research related to service design and is commonly referred to as new service development (NSD) (Menor/Tatikonda/Sampson, 2002).


Service Ecosystem Innovation Process Open Innovation Service Development Service Innovation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Christoph Riedl

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