In this chapter I present my empirical research results. At this stage of my study I do not provide further analyses and evaluations of data. Data are descriptive and are based on two groups (4Figure 5). The first group, which I shall call basic research data, comprises data about LSPs. The second group, which I shall call supplemental research data, contains data about customers. Both parties (LSPs and customers) were looked at to identify gaps or dissonances between individual research findings. The aim was also to make the survey findings stronger all round by adding customer views to research results from LSPs.
KeywordsSupply Chain Intangible Asset Company Size Asset Ownership Service Offering
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