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Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management

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Application Management

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Abstract

In this chapter we draw parallels between IT application development and management and the construction industry and internationalizing firms therein: while the construction lifecycle with its phases design, build, operate resembles that of IT, the internationalization of firms with a physical product – buildings – can be related to the virtualization of a digital industry – the recent trend to cloud computing. We are interested in different forms of learning between stages of multi-stage projects. In particular, we try to understand how to conceptually distinguish learning from mere trouble shooting. We build on research in the construction industry and lessons from a case study with a firm that integrates design, build and operation phase and internationalizes its operation through offshoring part of its value chain.

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Authors
  1. Irvathraya B. Madhukar
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  2. Florian A. Täube
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Editor information

Frank Keuper (chair in business administration, especially convergence management and strategic management)Christian Oecking (Chairman of the Management Board at Siemens IT Solutions and Services GmbH)Andreas Degenhardt (Head of Global Application Management at Siemens IT Solutions and Services GmbH)

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Madhukar, I.B., Täube, F.A. (2011). Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management. In: Keuper, F., Oecking, C., Degenhardt, A. (eds) Application Management. Gabler. https://doi.org/10.1007/978-3-8349-6492-2_7

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