Resource and Competency Management – Know and manage your People

  • Petra Endholz


The Information Technology (IT) market has been developing rapidly since its emergence. Hardware and software, network and storage media, programming languages and new data warehouse concepts demonstrate an evolution that was not considered possible a few years ago. With these developments the standards towards IT service provider are increasing and changing. Traditionally, keywords like ‚Business Process Outsourcing (BPO)’ or ‘On-site, offshore delivery’ were formative for this business. Nowadays, a companies’ strategy needs to incorporate trends such as ‘Green IT’ or ‘Cloud computing’. The latter being known as singular IT services which are flexibly retrievable and scalable, e. g.‚ Software as a Service (SaaS)’ or‚ Platform as a Service (PaaS)’.


Information Technology Cloud Computing Business Process Competency Development Sustained Competitive Advantage 


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© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

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  • Petra Endholz

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