Service Assessment for Identifying Adaptation Requirements
Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).
KeywordsService Provider Service Manager Potential Site Service Offering Service Site
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- Schermann, M.; Böhmann, T.; Krcmar, H. (2010): The benefits of modular services platforms for ‘following’ service customers abroad. In: Export und Internationalisierung wissensintensiver Dienstleistungen. Eds.: Krcmar, H.; Böhmann, T.; Sarkar, R. Eul, Lohmar 2010, pp. 275–302.Google Scholar