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Service Assessment for Identifying Adaptation Requirements

  • Michael Schermann
  • Tilo Böhmann
  • Ute Reuter
  • Helmut Krcmar

Zusammenfassung

Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).

Keywords

Service Provider Service Manager Potential Site Service Offering Service Site 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Suggested Readings

  1. Böhmann, T.; Langer, P.; Schermann, M. (2008): Systematische Überführung von kundenspezifischen IT-Lösungen in integrierte Produkt-Dienstleistungsbausteine mit der SCORE-Methode. In: Wirtschaftsinformatik, Vol. 50 (2008) 3, pp. 196–207.CrossRefGoogle Scholar
  2. Schermann, M.; Böhmann, T.; Krcmar, H. (2010): The benefits of modular services platforms for ‘following’ service customers abroad. In: Export und Internationalisierung wissensintensiver Dienstleistungen. Eds.: Krcmar, H.; Böhmann, T.; Sarkar, R. Eul, Lohmar 2010, pp. 275–302.Google Scholar

Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Michael Schermann
    • 1
  • Tilo Böhmann
    • 2
  • Ute Reuter
    • 3
  • Helmut Krcmar
    • 4
  1. 1.Department of InformaticsTechnische Universität MünchenGarchingGermany
  2. 2.Universität HamburgHamburgGermany
  3. 3.Institute of Research & Development and Innovation ManagementUniversität StuttgartStuttgartGermany
  4. 4.Department of InformaticsTechnische Universität MünchenGarchingGermany

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