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Service Modularization for Customer-Specific Service Design Based on Highly Standardized Services

  • Michael Schermann
  • Tilo Böhmann
  • Michael Prilla
  • Thomas Herrmann
  • Helmut Krcmar

Zusammenfassung

A main objective of internationalizing services offerings is to develop foreign markets by effectively exploiting proven service capabilities and the underlying service knowledge. However, achieving the economies of scale requires service providers to standardize their service offerings (Böhmann, 2004). Furthermore, standardization is necessary with regard to the service elements that have been crucial for successful service operations so far.

Keywords

Service Manager Service Process Customer Requirement Service Operation Service Module 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Suggested Readings

  1. Böhmann, T. (2004): Modularisierung von IT-Dienstleistungen: Eine Methode für das Service Engineering, Deutscher Universitäts-Verlag, Wiesbaden 2004.Google Scholar
  2. Böhmann, T.; Langer, P.; Schermann, M. (2008): Systematische Überführung von kundenspezifischen IT-Lösungen in integrierte Produkt-Dienstleistungsbausteine mit der SCORE-Methode. In: Wirtschaftsinformatik, Vol. 50 (2008) 3, pp. 196–207.CrossRefGoogle Scholar

Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Michael Schermann
    • 1
  • Tilo Böhmann
    • 2
  • Michael Prilla
    • 3
  • Thomas Herrmann
    • 4
  • Helmut Krcmar
    • 5
  1. 1.Department of InformaticsTechnische Universität MünchenGarchingGermany
  2. 2.Universität HamburgHamburgGermany
  3. 3.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  4. 4.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  5. 5.Department of InformaticsTechnische Universität MünchenGarchingGermany

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