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Process Modeling with SeeMe: A Modeling Method for Service Processes

  • Michael Prilla
  • Michael Schermann
  • Thomas Herrmann
  • Helmut Krcmar

Zusammenfassung

In today's economy, the management of processes is an important aspect for companies. While this holds true in general, it is even more important when dealing with non-tangible goods such as services (Fließ, 2009, 193ff.). A deep understanding and documentation of the often implicit requirements of service processes enables service providers to reduce managerial efforts and improve performance and quality. On an international scale, compliance and compatibility of processes are prerequisites for efficient service provision. Successful process management, therefore, has to be seen as a competitive advantage for service providers.

Keywords

Service Process Service Description International Service Process Documentation Process Landscape 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Suggested Readings

  1. Fließ, S. (2009): Dienstleistungsmanagement: Kundenintegration gestalten und steuern, Gabler, Wiesbaden 2009.Google Scholar
  2. Herrmann, T. (2006): SeeMe in a nutshell. www.imtm-iaw.rub.de/imperia/md/content/seeme/seeme_in_a_nutshell.pdf,accessed at Aug 01, 2009.
  3. Herrmann, T.; Kunau, G.; Loser, K.-U.; Menold, N. (2004): Socio-technical Walkthrough: Designing Technology Along Work Processes. Paper presented at the 8th Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices. Toronto, Canada 2004.Google Scholar

Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Michael Prilla
    • 1
  • Michael Schermann
    • 2
  • Thomas Herrmann
    • 3
  • Helmut Krcmar
    • 4
  1. 1.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  2. 2.Department of InformaticsTechnische Universität MünchenGarchingGermany
  3. 3.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  4. 4.Department of InformaticsTechnische Universität MünchenGarchingGermany

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