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The MARIS Toolkit in a Nutshell

  • Sandra Bennewitz
  • Tilo Böhmann
  • Wolfgang Burr
  • Thomas Herrmann
  • Helmut Krcmar
  • Michael Prilla
  • Ute Reuter
  • Michael Schermann

Zusammenfassung

The internationalization of services is often not an option but a necessity for providers of services (Lommelen/Matthyssens, 2004). Particularly, customers with global business operations require their service providers to ‘follow’ them into new international markets or bid for service contracts on an international scale. Some customers also manage their service providers on an international scale, demanding of their providers to implement the same management processes and meet the same performance standards across all countries (Javalgi/ Martin, 2007).

Keywords

Service Provider Service Process Customer Preference Internationalization Project Method Component 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2011

Authors and Affiliations

  • Sandra Bennewitz
    • 1
  • Tilo Böhmann
    • 2
  • Wolfgang Burr
    • 3
  • Thomas Herrmann
    • 4
  • Helmut Krcmar
    • 5
  • Michael Prilla
    • 6
  • Ute Reuter
    • 7
  • Michael Schermann
    • 8
  1. 1.Landeshauptstadt Erfurt Stadtverwaltung Amt für BildungErfurtGermany
  2. 2.Universität HamburgHamburgGermany
  3. 3.Institute of Research & Development and Innovation ManagementUniversität StuttgartStuttgartGermany
  4. 4.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  5. 5.Department of InformaticsTechnische Universität MünchenGarchingGermany
  6. 6.Institute of Applied Work Science, Department Information and Technology ManagementRuhr-University of BochumBochumGermany
  7. 7.Institute of Research & Development and Innovation ManagementUniversität StuttgartStuttgartGermany
  8. 8.Department of InformaticsTechnische Universität MünchenGarchingGermany

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